Automotive Service Advisor - Drive Service & Sales

Kah Motor Company Sdn Bhd; Miri; On-site; MYR 36,000 - 60,000; Full time

Job summary

Kah Motor Company Sdn Bhd is seeking an experienced Service Advisor to join our automotive dealership in Malaysia. You will attend daily service needs, manage appointments, and promote service and parts sales while delivering courteous, proactive customer service.

The role requires strong English communication, computer skills, and a drive to upsell services. You’ll work closely with technicians to monitor progress and resolve issues, ensuring customer satisfaction at every touchpoint.

Qualifications

• Experience as a Service Advisor in automotive dealership.
• Strong communication skills and good command of speaking English.
• Computer savvy and proficient with basic software.
• Enjoy meeting and working with customers and delivering friendly, helpful service.
• Motivation and drive to push for sales and upsell services.

Responsibilities

• Attend to customers’ daily service needs and follow procedures.
• Register and manage service appointment bookings.
• Promote service and parts sales to customers.
• Handle customer service-related duties and ensure satisfaction.
• Coordinate with job controllers/foremen/technicians on work progress and inform customers of delays.
• Address customer complaints promptly to maintain high satisfaction.

Skills

Service advisor experience

Communication skills

English proficiency

Computer literacy

Customer service mindset

Job description

Kah Motor Company Sdn Bhd is seeking an experienced Service Advisor to join our automotive dealership in Malaysia. You will attend daily service needs, manage appointments, and promote service and parts sales while delivering courteous, proactive customer service.

The role requires strong English communication, computer skills, and a drive to upsell services. You’ll work closely with technicians to monitor progress and resolve issues, ensuring customer satisfaction at every touchpoint.