Automotive Service Advisor: Customer Care & Upsell Expert

Uber Motors Technik Sdn Bhd; Shah Alam; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Competitive salary with performance-in

EPF & Socso

Medical and insurance coverage

Training and skills development

Collaborative work environment

Job summary

Uber Motors Technik Sdn Bhd is seeking an Automotive Service Advisor for its Glenmarie, Shah Alam workshop. You will be the primary liaison between customers and the workshop, scheduling servicing, explaining costs, and guiding repairs while ensuring accurate records.

With at least 2 years in a similar role and a diploma/certificate in automotive servicing, you will leverage your automotive knowledge to upsell parts and services while delivering superior customer care.

Qualifications

• Formal technical training in automotive servicing/repair (diploma or certificate).
• At least 2 years hands-on experience as a service advisor.
• Strong customer database and contacts.
• Clear communicator with customers, technicians and staff.
• Solid understanding of automotive technology and processes.
• Strong organizational skills to manage appointments and workflow.
• Proven problem-solving skills and attention to detail.
• Computer proficiency with industry software and tools.
• Commitment to exceptional customer service with empathy.
• Valid driving license.

Responsibilities

• Be the primary contact between customer and workshop.
• Assess needs, schedule appointments, explain service costs and processes.
• Document all work performed; maintain records.
• Identify opportunities for cross-selling services, parts, and accessories.
• Maintain high standards of customer service and care.
• Keep up-to-date with automotive technologies and repair techniques.

Skills

Customer service

Communication

Organizational skills

Problem solving

Computer skills

Driver's license

Automotive knowledge

Upselling

Education

Diploma / Certificate in Automotive Servicing

Job description

Uber Motors Technik Sdn Bhd is seeking an Automotive Service Advisor for its Glenmarie, Shah Alam workshop. You will be the primary liaison between customers and the workshop, scheduling servicing, explaining costs, and guiding repairs while ensuring accurate records.

With at least 2 years in a similar role and a diploma/certificate in automotive servicing, you will leverage your automotive knowledge to upsell parts and services while delivering superior customer care.