Automotive Service Advisor — Elevate Care, Repairs & Growth

SYARIKAT PERNIAGAAN SOON LEE SDN BHD; Selangor; On-site; MYR 33,000 - 61,000; Full time

Benefits offered by this job

Meal allowance

Opportunities for promotion

Professional development

Job summary

SYARIKAT PERNIAGAAN SOON LEE SDN BHD is seeking a Service Advisor Automotive to manage customer interactions, advise on vehicle repairs, and coordinate with service mechanics. The role emphasizes maintaining customer relations, handling inquiries, and promoting new products or campaigns.

The position is full-time and on-site in Malaysia, with opportunities for professional development and career progression within the service department.

Qualifications

• Strong customer handling and communication skills.
• Ability to explain vehicle repair needs to customers clearly.
• Proactive in following up with customers and coordinating with HQ.
• Willingness to promote products and campaigns.

Responsibilities

• Advise customers on repair needs and relay information to mechanics.
• Handle telephone inquiries and assist customers accordingly.
• Inform and promote new products, accessories, or campaigns.
• Monitor and update Customer Request Orders per HQ policy.
• Assist HQ with technical and service information as required.
• Ensure adherence to warranty policies and procedures.
• Prepare reports as required by SM/superior.

Skills

Customer service

Communication

Relationship building

Problem solving

Job description

SYARIKAT PERNIAGAAN SOON LEE SDN BHD is seeking a Service Advisor Automotive to manage customer interactions, advise on vehicle repairs, and coordinate with service mechanics. The role emphasizes maintaining customer relations, handling inquiries, and promoting new products or campaigns.

The position is full-time and on-site in Malaysia, with opportunities for professional development and career progression within the service department.