Aftersales Service Excellence Manager

Cycle & Carriage Bintang Berhad; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Job summary

An automotive company in Malaysia is seeking a professional to manage aftersales operations. The role involves monitoring staff compliance with procedures, improving customer service, and ensuring operational efficiency. The ideal candidate should have 4-5 years of experience in related roles and possess a diploma or degree in Automotive/Mechanical Engineering. Strong communication skills in English and Bahasa Malaysia are required.

Qualifications

• 4-5 years’ related experience in aftersales customer service operations.
• Familiar with SOPs in aftersales operations.
• Strong integrity and reliability.

Responsibilities

• Monitor daily aftersales operations and ensure compliance with procedures.
• Improve customer service and address complaints effectively.
• Enhance overall operational efficiency through training and improvements.

Skills

Customer service skills

Teamwork mentality

Problem-solving

Communication in English and Bahasa Malaysia

Education

Diploma/ Degree in Automotive/ Mechanical Engineering

Job description

An automotive company in Malaysia is seeking a professional to manage aftersales operations. The role involves monitoring staff compliance with procedures, improving customer service, and ensuring operational efficiency. The ideal candidate should have 4-5 years of experience in related roles and possess a diploma or degree in Automotive/Mechanical Engineering. Strong communication skills in English and Bahasa Malaysia are required.