CUSTOMER RELATIONS EXECUTIVE MARKETING DIVISION

MBF SAG AUTO SDN BHD; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

MBF SAG AUTO SDN BHD in Kuala Lumpur is seeking a Customer Relations Executive for the Marketing Division. You will bridge marketing initiatives and customers, grow loyalty and gather feedback that informs strategies.

This full-time role focuses on delivering exceptional service within a dynamic automotive marketing environment. Join a team that values customer-centric collaboration, data-driven insights, and professional development.

Qualifications

• Proven experience in customer service or customer relations.
• Excellent written and verbal communication.
• Diploma or Bachelor’s in Marketing/Business/Communications preferred.
• Knowledge of the automotive industry advantageous.

Responsibilities

• Serve as the primary contact for customer enquiries related to marketing campaigns.
• Build and maintain relationships with existing customers.
• Coordinate with the marketing team to ensure consistent messaging.
• Monitor customer satisfaction and compile feedback reports.
• Assist in development and execution of customer retention programmes.
• Support the organisation of marketing events, campaigns and promotions.
• Maintain accurate customer records and database management.
• Respond promptly to customer complaints and work toward amicable resolutions.
• Collaborate with cross-functional teams to address customer needs.
• Prepare regular reports on customer interactions, sentiment analysis and recommendations.

Skills

Communication skills

CRM software

Multitasking

Education

Diploma or Bachelor's in Marketing/Business Administration/ Communications

Tools

Microsoft Office

Job description

CUSTOMER RELATIONS EXECUTIVE MARKETING DIVISION

About the role

We are seeking a Customer Relations Executive for the Marketing Division to join MBF SAG AUTO SDN BHD in Kuala Lumpur. This is a full-time position that plays a vital role in bridging the gap between our marketing initiatives and our valued customers. As Customer Relations Executive, you will be responsible for maintaining and strengthening customer relationships whilst supporting the marketing division's strategic objectives. This role is essential in ensuring customer satisfaction, loyalty and retention, whilst gathering valuable feedback that informs our marketing strategies and business growth.

Key responsibilities

• Serve as the primary point of contact for customer enquiries, concerns and feedback related to marketing campaigns and promotional activities
• Build and maintain strong relationships with existing customers through regular communication and personalised engagement
• Coordinate with the marketing team to ensure consistent messaging and brand representation across all customer interactions
• Monitor customer satisfaction levels and compile feedback reports to inform marketing strategy improvements
• Assist in the development and execution of customer retention programmes and loyalty initiatives
• Support the organisation of marketing events, campaigns and promotional activities
• Maintain accurate customer records and database management to ensure data quality and accessibility
• Respond promptly to customer complaints and work towards amicable resolutions
• Collaborate with cross-functional teams to address customer needs and improve overall experience
• Prepare regular reports on customer interactions, sentiment analysis and recommendations for marketing enhancements

What we're looking for

• Proven experience in customer service, customer relations or a similar customer-facing role, preferably within the automotive or marketing sector
• Strong communication skills, both written and verbal, with the ability to articulate information clearly and professionally
• Excellent interpersonal and relationship-building abilities, with a genuine passion for customer satisfaction
• Proficiency in customer relationship management (CRM) software and Microsoft Office suite
• Ability to multitask and manage multiple customer interactions simultaneously whilst maintaining quality service
• Strong organisational and time management skills
• Attention to detail and accuracy in record-keeping and data management
• Ability to work collaboratively within a team environment and support colleagues effectively
• Problem-solving mindset with a proactive approach to identifying and addressing customer concerns
• Diploma or Bachelor's degree in Marketing, Business Administration, Communications or a related field is preferred
• Knowledge of the automotive industry or automotive marketing is advantageous

What we offer

MBF SAG AUTO SDN BHD is committed to providing a supportive and rewarding working environment for all employees. We offer competitive remuneration packages, opportunities for professional development and career progression within a dynamic marketing division. Our company values work-life balance and provides a collaborative workplace culture where your contributions are recognised and appreciated. We encourage continuous learning and provide support for employees to enhance their skills and advance their careers within the organisation.

About us

MBF SAG AUTO SDN BHD is a leading automotive company based in Kuala Lumpur, dedicated to delivering exceptional customer experiences and innovative marketing solutions. With a commitment to excellence and customer-centric values, we have established ourselves as a trusted name in the automotive industry. Our team is passionate about building lasting relationships with customers and driving business success through strategic marketing initiatives and dedicated customer service. We believe in fostering a collaborative culture where every team member plays a vital role in our continued growth and success.