Automotive Customer Experience Specialist

JM Auto Gallery Sdn Bhd; Butterworth; On-site; MYR 28,000 - 45,000; Full time

Job summary

JM Auto Gallery Sdn Bhd in Penang is seeking a Customer Relations Executive (Automotive) to handle customer enquiries, manage complaints and help deliver a positive service experience. You will work with the Technical Team and other departments to resolve issues, maintain records, and identify trends to improve service quality.

Fresh graduates are welcome. The role requires a Diploma or Bachelor's in a relevant field, strong communication, and the ability to work under pressure and as part of a

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Customer Service, Marketing, or a related field.
• Experience in customer service or the automotive industry is an advantage.
• Fresh graduates are welcome to apply.
• Good communication and interpersonal skills.
• Able to handle customer complaints and solve problems professionally.
• Able to work independently and as part of a team.
• Basic knowledge of Microsoft Office.
• Able to work under pressure and manage multiple tasks.

Responsibilities

• Build and maintain good relationships with existing and potential customers.
• Handle customer enquiries and provide accurate information about company products and services.
• Attend to customer complaints and feedback professionally.
• Follow up with customers to ensure their issues are resolved on time.
• Work closely with the Technical Team to monitor vehicle defect rectification and provide updates to customers.
• Coordinate with relevant departments to resolve customer issues and disputes.
• Support front-line staff when needed to ensure smooth daily operations.
• Maintain proper records of customer enquiries, complaints, and follow-up actions.
• Identify common customer issues and suggest ways to improve service quality.
• Ensure all customer interactions meet the company's service standards.

Skills

Customer service

Communication

Interpersonal skills

Education

Business Admin / Customer Service degree

Tools

Microsoft Office

Job description

JM Auto Gallery Sdn Bhd in Penang is seeking a Customer Relations Executive (Automotive) to handle customer enquiries, manage complaints and help deliver a positive service experience. You will work with the Technical Team and other departments to resolve issues, maintain records, and identify trends to improve service quality.

Fresh graduates are welcome. The role requires a Diploma or Bachelor's in a relevant field, strong communication, and the ability to work under pressure and as part of a