Customer Relation Executive (CRE) – Service

KM MOBIL SDN. BHD.; Miri; On-site; MYR 33,000 - 56,000; Full time

Job summary

KM MOBIL SDN. BHD. in Malaysia is seeking a Customer Relation Executive (CRE) – Service to join our automotive service team. You will handle inquiries, schedule appointments, and ensure a smooth customer experience at the front desk.

Proficiency in Bahasa Malaysia, English, and Iban/Mandarin is a plus. Experience in automotive or customer service is valued; own transportation is preferred. A team player with good interpersonal skills will thrive in a fast-paced environment.

Qualifications

• Able to communicate in Bahasa Malaysia, English and Iban/Mandarin is a plus.
• Proficient in Microsoft Office applications, especially Excel and Word.
• Experience in automotive industry or customer service is an added advantage.
• Good telephone etiquette and customer handling skills.
• Experience in front desk or customer reception duties is preferred.

Responsibilities

• Attend to customer inquiries, appointments, and service-related requests.
• Handle incoming and outgoing customer calls professionally.
• Follow up with customers regarding service appointments, maintenance reminders, and feedback.
• Assist in managing customer records and service documentation.
• Coordinate with the service department to ensure smooth customer experience.
• Handle customer complaints and provide timely updates on resolutions.
• Prepare reports and administrative documents as required.
• Support customer satisfaction and retention initiatives.

Skills

Bahasa Malaysia

English

Iban

Mandarin

Customer service

Telephone etiquette

Front desk

Team player

Microsoft Office

Excel

Word

Tools

Microsoft Office

Excel

Word

Job description

Customer Relation Executive (CRE) – Service

We are seeking a dedicated and customer-oriented Customer Relation Executive (CRE) – Service to join our team.

Requirements:

Able to communicate effectively in Bahasa Malaysia, English, and Iban/Mandarin is a plus.

Proficient in Microsoft Office applications, especially Excel and Word.

Experience in the automotive industry or customer service environment is an added advantage.

Good telephone etiquette and customer handling skills.

Experience in front desk or customer reception duties is preferred.

Possess own transportation.

Team player with a positive attitude and good interpersonal skills.

Job Responsibilities:

Attend to customer inquiries, appointments, and service-related requests.

Handle incoming and outgoing customer calls professionally.

Follow up with customers regarding service appointments, maintenance reminders, and feedback.

Assist in managing customer records and service documentation.

Coordinate with the service department to ensure smooth customer experience.

Handle customer complaints and provide timely updates on resolutions.

Prepare reports and administrative documents as required.

Support customer satisfaction and retention initiatives.