Automotive Customer Relations Executive: Support & Solutions

Kah Motor Company Sdn Bhd; Penang; On-site; MYR 36,000 - 58,000; Full time

Job summary

Kah Motor Company Sdn Bhd seeks a Customer Relations Executive to handle calls, emails, and chat inquiries about vehicle features, warranties, and service bookings. You will work to resolve escalations promptly and maintain high customer satisfaction levels across multiple channels.

You will need strong verbal and written communication, a diploma or degree in a related field, and 1–3 years in customer service. Multilingual abilities and familiarity with CRM systems are a plus.

Qualifications

• Diploma or Bachelor's degree in Business, Communications or related fields.
• 1–3 years of experience in a call center or customer service role.
• Proficient in using computers and standard office software (MS Office).
• Excellent verbal communication (clear, friendly and professional tone).
• Strong written communication for email or live chat roles.

Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries in a courteous and professional manner.
• Assist customers with inquiries about vehicle features, warranty, recalls, maintenance, and service appointments.
• Process and track customer complaints or escalations and ensure timely resolution.
• Provide information on dealership locations, vehicle availability, financing, and promotions.
• Record all customer interactions accurately in the CRM system and coordinate with internal departments to resolve issues.
• Follow up with customers to ensure satisfaction and issue resolution.
• Meet or exceed call quality, customer satisfaction, and productivity targets.
• Stay updated with product knowledge, company policies, and automotive industry trends.
• Maintain brand reputation by delivering exceptional customer experiences.

Skills

Verbal communication

Written communication

Problem solving

Emotional intelligence

Multitasking

English proficiency

Education

Diploma / Bachelor's Degree

Tools

MS Office

Job description

Kah Motor Company Sdn Bhd seeks a Customer Relations Executive to handle calls, emails, and chat inquiries about vehicle features, warranties, and service bookings. You will work to resolve escalations promptly and maintain high customer satisfaction levels across multiple channels.

You will need strong verbal and written communication, a diploma or degree in a related field, and 1–3 years in customer service. Multilingual abilities and familiarity with CRM systems are a plus.