Automotive Customer Support Pro — First-Contact Resolution

Jobtailor; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Jobtailor in Kuala Lumpur, Malaysia is seeking a Customer Support professional to deliver excellent service across multiple channels. You will identify customer needs, research issues, and provide strategic solutions while maintaining high standards of accuracy and empathy.

The role requires strong communication in English and Thai, with the ability to learn multiple systems and work with cross-functional teams to ensure timely issue resolution and customer satisfaction.

Qualifications

• Requires at least a Diploma or higher in any field.
• 2 years of experience preferred, fresh graduates welcome.
• Strong time management skills and motivation to exceed expectations.
• Ability to multi-task and tailor responses from customer input.
• Excellent verbal and written communication in English and local market language; Thai required.

Responsibilities

• Provide excellent support across relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Clarify confusion and ensure first-contact resolution.
• Follow up with partners and internal teams to close cases per service standards.
• Contribute feedback to tools, resources, and procedures to improve workflows.
• Deliver services per procedures to maximize customer satisfaction.
• Build long-term relationships and go the extra mile for customers.
• Support implementation and continual improvement of the Quality Management System.

Skills

Customer Support Experience

Effective Communication

Time Management

Problem-Solving

Thai Language Proficiency

Education

Diploma

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Master's Degree

Tools

Quality Management System

Multiple Systems

Job description

Jobtailor in Kuala Lumpur, Malaysia is seeking a Customer Support professional to deliver excellent service across multiple channels. You will identify customer needs, research issues, and provide strategic solutions while maintaining high standards of accuracy and empathy.

The role requires strong communication in English and Thai, with the ability to learn multiple systems and work with cross-functional teams to ensure timely issue resolution and customer satisfaction.