Customer Relations Executive (Denza)

Kah Motor Company Sdn Bhd; Penang; On-site; MYR 36,000 - 58,000; Full time

Job summary

Kah Motor Company Sdn Bhd seeks a Customer Relations Executive to handle calls, emails, and chat inquiries about vehicle features, warranties, and service bookings. You will work to resolve escalations promptly and maintain high customer satisfaction levels across multiple channels.

You will need strong verbal and written communication, a diploma or degree in a related field, and 1–3 years in customer service. Multilingual abilities and familiarity with CRM systems are a plus.

Qualifications

• Diploma or Bachelor's degree in Business, Communications or related fields.
• 1–3 years of experience in a call center or customer service role.
• Proficient in using computers and standard office software (MS Office).
• Excellent verbal communication (clear, friendly and professional tone).
• Strong written communication for email or live chat roles.

Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries in a courteous and professional manner.
• Assist customers with inquiries about vehicle features, warranty, recalls, maintenance, and service appointments.
• Process and track customer complaints or escalations and ensure timely resolution.
• Provide information on dealership locations, vehicle availability, financing, and promotions.
• Record all customer interactions accurately in the CRM system and coordinate with internal departments to resolve issues.
• Follow up with customers to ensure satisfaction and issue resolution.
• Meet or exceed call quality, customer satisfaction, and productivity targets.
• Stay updated with product knowledge, company policies, and automotive industry trends.
• Maintain brand reputation by delivering exceptional customer experiences.

Skills

Verbal communication

Written communication

Problem solving

Emotional intelligence

Multitasking

English proficiency

Education

Diploma / Bachelor's Degree

Tools

MS Office

Job description

Handle inbound and outbound calls, emails, and chat inquiries related to automotive services, warranty information, technical support, roadside assistance, dealership referrals, and general inquiries in a courteous and professional manner

Assist customers with inquiries about vehicle features, warranty, recalls, maintenance schedules, and service appointments

Process and track customer complaints or escalations, ensuring timely resolution.

Provide information on dealership locations, vehicle availability, financing, and promotional offers

Support roadside assistance and emergency inquiries, escalating urgent issues appropriately.

Record all customer interactions accurately in the CRM system

Coordinate with internal departments and external parties to resolve customer issues

Follow up with customers to ensure satisfaction and issue resolution

Meet or exceed call quality, customer satisfaction, and productivity targets

Stay updated with product knowledge, company policies, and automotive industry trends

Maintaining brand reputation by delivering exceptional customer experiences

Requirements

Candidates with previous experience working in automotive industry and relevant role is highly preferred

Diploma or Bachelor's Degree (especially in Business, Communications, or related fields)

1–3 years of experience in a call center or customer service role

Proficient in using computers and standard office software (MS Office)

Excellent verbal communication (clear, friendly, and professional tone)

Strong written communication (especially for email or live chat roles)

Strong in Problem-solving and conflict resolution abilities

High level of emotional intelligence

Ability to multitask in a fast-paced environment

Multilingual candidates are preferred (Strong command of English is a must have)

Kah Motor is the leading authorized dealer of all Honda vehicles in Malaysia & we have been in the business of selling, servicing & repairing Honda passenger cars for more than 60 years. We also provide the full range of after-sales services from the regular car servicing to repairs (both minor & major) including all body & paint work services, as & when our customers require it.

Our full range of services also include Honda HIP insurance services to new & existing customers and these services are provided at every branch we are located in, i.e. Penang, Perak, Klang Valley, Melaka, Johor & Sabah. In short, we seek to be a one stop centre delivering the best services to our customers ranging from Sales to After-Sales and right up until insurance services, where necessary.

Kah Motor is the leading authorized dealer of all Honda vehicles in Malaysia & we have been in the business of selling, servicing & repairing Honda passenger cars for more than 60 years. We also provide the full range of after-sales services from the regular car servicing to repairs (both minor & major) including all body & paint work services, as & when our customers require it.

Our full range of services also include Honda HIP insurance services to new & existing customers and these services are provided at every branch we are located in, i.e. Penang, Perak, Klang Valley, Melaka, Johor & Sabah. In short, we seek to be a one stop centre delivering the best services to our customers ranging from Sales to After-Sales and right up until insurance services, where necessary.

What can I earn as a Customer Relations Executive