Client Relations Executive: Elevate Customer Experience

AVW AUTOHAUS SDN BHD; Kuching; On-site; MYR 36,000 - 58,000; Full time

Job summary

AVW AUTOHAUS SDN BHD is seeking a Customer Relationship Executive to manage customer interactions throughout the vehicle sales and after-sales journey. You will assist customers via walk-ins, calls, and messaging, follow up on leads, maintain CRM data, and nurture long-term loyalty.

The role requires strong communication, problem-solving, and coordination with finance, insurance, and service teams to ensure high satisfaction and smooth service experiences for every customer.

Responsibilities

• Handle customer inquiries (walk-in, phone, WhatsApp, social media)
• Follow up with customers
• Maintain accurate customer database and records
• Build long-term relationships with customers
• Conduct post-delivery follow-up calls
• Remind customers about service appointments
• Handle customer complaints professionally
• Update CRM system regularly
• Coordinate with finance, insurance, and service departments

Job description

AVW AUTOHAUS SDN BHD is seeking a Customer Relationship Executive to manage customer interactions throughout the vehicle sales and after-sales journey. You will assist customers via walk-ins, calls, and messaging, follow up on leads, maintain CRM data, and nurture long-term loyalty.

The role requires strong communication, problem-solving, and coordination with finance, insurance, and service teams to ensure high satisfaction and smooth service experiences for every customer.