Specialist, Partner Success

Concentrix Malaysia Sdn. Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix Malaysia Sdn. Bhd is seeking a Specialist, Partner Success to enable the sales process for a portfolio of channel partners in Kuala Lumpur.

The role focuses on managing relationships, driving revenue growth, and improving customer retention across an established client base. You will conduct health checks, create talk tracks, deliver partner training, maintain CRM hygiene, coordinate with cross-functional teams, and ensure timely escalations and resolutions while helping the sales

Job description

Job Title: Specialist, Partner Success

The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners. Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners Conduct monthly/quarterly consultative reviews and health checks analyzing our needs Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements. Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products Manage high volume of customer contacts through phone and email each day Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience Maintain a high level of CRM hygiene to ensure all relevant data is captured May potentially attend vendor events

Location

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements

Time Type: Full time

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Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.