OUTLET SUPERVISOR / ASSISTANT SUPERVISOR (F&B INDUSTRY)

LSE ATTRUS SDN. BHD.; Johor Bahru; On-site; MYR 40,000 - 67,000; Full time

Job summary

LSE Attrus Sdn Bhd is seeking an Outlet Supervisor / Assistant Supervisor to support daily outlet operations in a fast-paced F&B environment in Johor Bahru. You will help lead the team, uphold service standards, and ensure an exceptional customer experience across multiple brands.

The role requires 2-3 years of supervisory experience in F&B, strong leadership and communication skills, and a willingness to work weekends and shifts.

Qualifications

• 2-3 years of supervisory experience in the F&B and hospitality industry.
• Strong leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Positive attitude with a strong customer service mindset.
• Willing to work on weekends, public holidays, and shift schedules.

Responsibilities

• Support the Outlet Manager in overseeing daily operations to ensure smooth and efficient service.
• Supervise and guide team members to maintain service standards and procedures.
• Ensure excellent customer service and handle feedback or concerns professionally.
• Assist in staff scheduling, manpower coordination, and team Deployment.
• Monitor outlet cleanliness, food quality, and hygiene and safety compliance.
• Assist in inventory management, stock control, and ordering of supplies.
• Train and coach new team members to ensure consistency in service and operations.
• Ensure proper opening and closing procedures of the outlet are followed.
• Support management in achieving sales targets and operational goals.

Job description

We are seeking a dedicated and proactive Outlet Supervisor / Assistant Supervisor to support the daily operations of our outlet. The ideal candidate will assist in leading the team, ensuring smooth outlet operations, maintaining service standards, and delivering an excellent customer experience. This role is suitable for individuals who are passionate about the F&B industry and are looking to grow their leadership skills in a dynamic environment.

Responsibilities:

• 1) Support the Outlet Manager in overseeing the daily operations of the outlet to ensure smooth and efficient service.
• 2) Supervise and guide team members to maintain service standards and operational procedures.
• 3) Ensure excellent customer service and handle customer feedback or concerns professionally.
• 4) Assist in staff scheduling, manpower coordination, and team deployment.
• 5) Monitor outlet cleanliness, food quality, and compliance with hygiene and safety standards.
• 6) Assist in inventory management, stock control, and ordering of supplies.
• 7) Train and coach new team members to ensure consistency in service and operations.
• 8) Ensure proper opening and closing procedures of the outlet are followed.
• 9) Support management in achieving sales targets and operational goals.

Requirements:

• 2) At least 2–3 years of supervisory experience in the F&B and hospitality industry.
• 3) Strong leadership, communication, and interpersonal skills.
• 4) Ability to work in a fast-paced environment and manage multiple tasks.
• 5) Positive attitude with a strong customer service mindset.
• 6) Willing to work on weekends, public holidays, and shift schedules.

Restaurants & Cafes (Full Service) 101-1,000 employees

LSE Attrus Sdn Bhd, together with its subsidiaries, is a rapidly expanding Food & Beverage group headquartered in Johor Bahru, operating four well-known brands—Padi Kopitiam, Pacific Kopi, Principle Cafe, and Palates & Bagels across more than 15 outlets in Malaysia.

With a commitment to quality service and cuisine, we aim to expand by 3-5 outlets annually, creating exciting career opportunities.

We also manage ATTRUS by LSE, a modern, budget-friendly accommodation and event space.

Join our dynamic team and be part of our journey of innovation and growth!

LSE Attrus Sdn Bhd, together with its subsidiaries, is a rapidly expanding Food & Beverage group headquartered in Johor Bahru, operating four well-known brands—Padi Kopitiam, Pacific Kopi, Principle Cafe, and Palates & Bagels across more than 15 outlets in Malaysia.

With a commitment to quality service and cuisine, we aim to expand by 3-5 outlets annually, creating exciting career opportunities.

We also manage ATTRUS by LSE, a modern, budget-friendly accommodation and event space.

Join our dynamic team and be part of our journey of innovation and growth!

What can I earn as an Assistant Supervisor