Assistant Store Manager: Drive Sales & Customer Experience

EssilorLuxottica; Petaling Jaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

EssilorLuxottica is seeking an Assistant Store Manager for Sunway Square Mall. You will oversee day-to-day store operations, drive sales, coach staff, and ensure outstanding customer service.

Responsibilities include staff recruitment, scheduling, inventory control, and adherence to regulatory standards, while maintaining high product knowledge and visual merchandising. A proven sales track record and strong leadership are required.

Qualifications

• Previous experience in optical retail management.
• Strong sales and customer service skills with a proven track record of achieving targets.
• Excellent leadership, communication, and interpersonal abilities.
• Knowledge of optical products, industry trends, and regulatory requirements.
• Proficiency in inventory management systems, POS software, and Microsoft Office suite.

Responsibilities

• Develop and implement strategies to drive sales and achieve targets for the store.
• Monitor sales performance, analyze trends, and identify opportunities for growth.
• Implement promotional campaigns, upselling techniques, and customer retention initiatives to maximize sales opportunities.
• Lead by example by demonstrating effective sales techniques, product knowledge, and customer service skills to inspire and motivate the sales team.
• Ensure exceptional customer service standards are maintained at all times and address customer inquiries, concerns, and complaints promptly and effectively.
• Foster a customer-centric culture among staff members and promote a positive shopping experience.
• Conduct recruitment, training, sales supervision, coaching, feedback, and performance evaluations to optimize team performance.
• Develop employee schedules, assign tasks, and manage staffing levels to meet business needs.
• Oversee inventory management processes, including stock levels, ordering, and merchandising.
• Monitor product quality, conduct regular audits, and implement measures to minimize damages and losses.
• Ensure compliance with all applicable laws, regulations, and industry standards and company SOP
• Maintain accurate records, documentation, and reporting in accordance with regulatory and company requirements.
• Monitor expenses, control costs, and optimize operational efficiency to maximize profitability.

Skills

Leadership

Problem solving

Adaptability

Communication

Attention to detail

Results driven

Teamwork

Tools

Inventory management systems

POS software

MS Office

Job description

EssilorLuxottica is seeking an Assistant Store Manager for Sunway Square Mall. You will oversee day-to-day store operations, drive sales, coach staff, and ensure outstanding customer service.

Responsibilities include staff recruitment, scheduling, inventory control, and adherence to regulatory standards, while maintaining high product knowledge and visual merchandising. A proven sales track record and strong leadership are required.