Retail Store Manager: Lead Sales, Service & Growth

EssilorLuxottica; Petaling Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

EssilorLuxottica is seeking an experienced Retail Store Manager to lead store operations, drive sales, and deliver exceptional customer service in Malaysia. You will hire, train, and manage a high-performing team, optimize inventory and merchandising, and ensure regulatory compliance.

The role emphasizes coaching, strategic planning, and hands-on leadership to meet targets while maintaining product quality and a customer-centric shopping experience.

Qualifications

• Previous experience in optical retail management.
• Strong sales and customer service skills with a proven track record of achieving targets.
• Excellent leadership, communication, and interpersonal abilities.
• Knowledge of optical products, industry trends, and regulatory requirements.
• Proficiency in inventory management systems, POS software, and Microsoft Office suite.

Responsibilities

• Oversee day-to-day store operations, ensuring efficient management of sales, customer service, and staff.
• Drive sales, maintain high standards of product quality and customer care, and achieve sales targets.
• Recruit, train, supervise, coach, provide feedback, and conduct performance evaluations.
• Develop staff schedules, assign tasks, and manage staffing levels.
• Oversee inventory management, stock levels, ordering, and merchandising.
• Monitor product quality, conduct audits, and minimize damages and losses.
• Ensure compliance with applicable laws, regulations, and company SOPs.
• Maintain accurate records, documentation, and reporting.

Skills

Leadership

Problem-Solving

Adaptability

Communication Skills

Attention to Detail

Results-Driven

Team Player

Tools

Inventory management systems

POS software

Microsoft Office

Job description

EssilorLuxottica is seeking an experienced Retail Store Manager to lead store operations, drive sales, and deliver exceptional customer service in Malaysia. You will hire, train, and manage a high-performing team, optimize inventory and merchandising, and ensure regulatory compliance.

The role emphasizes coaching, strategic planning, and hands-on leadership to meet targets while maintaining product quality and a customer-centric shopping experience.