Retail Store Manager: Drive Sales & Service Excellence

EssilorLuxottica; Kuala Lumpur; On-site; MYR 89,000 - 167,000; Full time

Job summary

EssilorLuxottica is seeking an experienced Retail Store Manager in Kuala Lumpur to lead daily store operations, drive sales, manage staff, and ensure exceptional customer service. You will recruit, train, and coach the team, curate inventory, and uphold product quality while meeting regulatory standards.

A strong record in optical retail and leadership is essential. You will implement promotional campaigns, analyze trends, and foster a customer-centric culture to maximize profitability and a

Qualifications

• Formal Qualifications: Experience in optical retail management and a track record of achieving targets.
• Strong leadership, communication, and interpersonal abilities.
• Knowledge of optical products, industry trends, and regulatory requirements.
• Proficiency in inventory management systems, POS software, and Microsoft Office suite.

Responsibilities

• Oversee day-to-day store operations and staff performance.
• Drive sales, meet targets, and ensure customer care standards.
• Recruit, train, supervise, coach, and evaluate staff.
• Develop schedules and manage staffing levels to meet business needs.
• Oversee inventory, stock levels, ordering, and merchandising.
• Monitor product quality, conduct audits, and minimize losses.
• Ensure compliance with laws, regulations, and company SOPs.

Skills

Leadership

Communication

Interpersonal abilities

Problem-solving

Adaptability

Attention to detail

Results-driven

Team player

Sales & customer service

Product knowledge

Regulatory requirements

Tools

Inventory management systems

POS software

Microsoft Office

Job description

EssilorLuxottica is seeking an experienced Retail Store Manager in Kuala Lumpur to lead daily store operations, drive sales, manage staff, and ensure exceptional customer service. You will recruit, train, and coach the team, curate inventory, and uphold product quality while meeting regulatory standards.

A strong record in optical retail and leadership is essential. You will implement promotional campaigns, analyze trends, and foster a customer-centric culture to maximize profitability and a