Optical Retail Store Lead: Drive Sales & Service

EssilorLuxottica; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

EssilorLuxottica Kuala Lumpur store is seeking a Retail Store Manager to oversee day-to-day operations, drive sales, and ensure top-tier customer service. You will lead a team, manage inventory, and implement promotions to meet targets while maintaining compliance.

With a focus on product knowledge and leadership, you will coach staff, monitor performance, and foster a customer-centric shopping experience across all channels, contributing to store profitability and brand standards.

Qualifications

• Strong sales and customer service skills with a proven track record of achieving targets.
• Excellent leadership, communication, and interpersonal abilities.
• Knowledge of optical products, industry trends, and regulatory requirements.
• Proficiency in inventory management systems, POS software, and Microsoft Office suite.

Responsibilities

• Oversee day-to-day operations of the store, driving sales and customer service.
• Develop and implement strategies to drive sales and achieve targets.
• Monitor sales performance, analyze trends, and identify opportunities for growth.
• Lead by example with sales techniques, product knowledge, and customer service.
• Ensure exceptional customer service standards and address inquiries promptly.
• Foster a customer-centric culture and positive shopping experience.
• Recruit, train, coach, and evaluate staff to optimize performance.
• Develop employee schedules and manage staffing levels.
• Oversee inventory management, including stock levels, ordering, and merchandising.
• Monitor product quality and minimize damages and losses.
• Ensure compliance with laws, regulations, and SOP.
• Maintain records and reporting per regulatory and company requirements.
• Monitor expenses and optimize operational efficiency to maximize profitability.

Skills

Sales & customer service

Leadership

Communication

Interpersonal skills

Education

Optical retail management experience

Tools

POS software

Inventory management systems

Microsoft Office

Job description

EssilorLuxottica Kuala Lumpur store is seeking a Retail Store Manager to oversee day-to-day operations, drive sales, and ensure top-tier customer service. You will lead a team, manage inventory, and implement promotions to meet targets while maintaining compliance.

With a focus on product knowledge and leadership, you will coach staff, monitor performance, and foster a customer-centric shopping experience across all channels, contributing to store profitability and brand standards.