Optical Retail Store Manager: Drive Sales & Service

EssilorLuxottica; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

EssilorLuxottica in Malaysia seeks a Retail Store Manager to oversee daily store operations, drive sales, ensure excellent customer service, and manage staff. You will lead by example, implement strategies to hit targets, and maintain product standards.

You will recruit and train team members, schedule shifts, monitor inventory, and ensure compliance with regulations and SOPs. The role requires optical retail experience and strong leadership, communication, and problem-solving skills.

Qualifications

• Previous experience in optical retail management.
• Strong sales and customer service skills with a proven track record of achieving targets.
• Excellent leadership, communication, and interpersonal abilities.
• Knowledge of optical products, industry trends, and regulatory requirements.
• Proficiency in inventory management systems, POS software, and Microsoft Office suite.

Responsibilities

• Oversee day-to-day store operations, driving sales and customer service.
• Lead recruitment, training, scheduling, coaching and performance evaluations.
• Monitor inventory, merchandising and stock levels; ensure shrink control.
• Develop and implement promotions and customer retention initiatives.
• Maintain compliance with laws, regulations and company SOPs.
• Foster a customer-centric culture and motivate the sales team.

Skills

Leadership

Problem-Solving

Adaptability

Communication

Attention to Detail

Results-Driven

Team Player

Tools

POS software

Job description

EssilorLuxottica in Malaysia seeks a Retail Store Manager to oversee daily store operations, drive sales, ensure excellent customer service, and manage staff. You will lead by example, implement strategies to hit targets, and maintain product standards.

You will recruit and train team members, schedule shifts, monitor inventory, and ensure compliance with regulations and SOPs. The role requires optical retail experience and strong leadership, communication, and problem-solving skills.