Assistant Branch Manager - Drive Sales & Service

Kuala Lumpur, MY #job-location.job-location-inline { display: inline; }; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Employee shareholding

Flexible working

Paid time off

Volunteer with OneSight EssilorLuxotta

Medical benefits

Job summary

EssilorLuxottica in Malaysia is seeking an Assistant Branch Manager to support the Branch Manager in day-to-day operations, drive sales, and deliver excellent customer service.

You will help recruit, train staff, manage inventory, oversee cash handling, and uphold regulatory standards while fostering a customer-centric culture. This is a pathway to leadership within a global eyewear leader, with opportunities across markets and a range of benefits.

Qualifications

• Experience in optical retail management.
• Proven track record of achieving sales targets.
• Excellent leadership and communication abilities.
• Knowledge of optical products, trends, and regulatory requirements.
• Proficient with inventory management, POS, and MS Office.

Responsibilities

• Support sales staff in achieving sales targets through coaching and motivation.
• Resolve escalated customer issues promptly and effectively.
• Assist in recruiting, hiring, and training new staff members.
• Assist in maintaining operational efficiency by enforcing company policies and procedures.
• Oversee branch operations, including opening/closing procedures and cash handling.
• Monitor inventory levels and coordinate stock replenishment.
• Analyze sales reports and identify opportunities for improvement.
• Assist with administrative tasks and liaise with head office departments.
• Maintain high levels of customer satisfaction and foster a customer-centric culture.
• Conduct regular audits to ensure compliance with regulatory requirements.
• Assist in developing employee schedules, assign tasks, and manage staffing levels to meet business needs.
• Assist in administrative tasks such as preparing reports, maintaining records, and processing paperwork.

Skills

Sales leadership

Customer service

Leadership

Communication

Interpersonal skills

Industry knowledge

Inventory systems

Tools

POS software

Microsoft Office

Inventory management systems

Job description

EssilorLuxottica in Malaysia is seeking an Assistant Branch Manager to support the Branch Manager in day-to-day operations, drive sales, and deliver excellent customer service.

You will help recruit, train staff, manage inventory, oversee cash handling, and uphold regulatory standards while fostering a customer-centric culture. This is a pathway to leadership within a global eyewear leader, with opportunities across markets and a range of benefits.