Optical Store Lead: Sales & Service Innovator

EssilorLuxottica; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

EssilorLuxottica in Kuala Lumpur seeks an experienced Assistant Store Manager to oversee daily store operations, drive sales, and lead a retail team in delivering exceptional service.

You will develop and implement sales strategies, monitor performance, manage staff, and ensure compliance with regulations while maintaining product standards and a positive shopping experience.

This role requires strong leadership, communication, and inventory control skills within optical retail.

Qualifications

• Previous experience in optical retail management.
• Strong sales and customer service skills with a proven track record of achieving targets.
• Excellent leadership, communication, and interpersonal abilities.
• Knowledge of optical products, industry trends, and regulatory requirements.
• Proficiency in inventory management systems, POS software, and Microsoft Office suite.

Responsibilities

• Develop and implement strategies to drive sales and achieve targets for the store.
• Monitor sales performance, analyze trends, and identify opportunities for growth.
• Implement promotional campaigns, upselling techniques, and customer retention initiatives to maximize sales opportunities.
• Lead by example with sales techniques, product knowledge, and customer service to inspire the team.
• Ensure exceptional customer service standards are maintained and address inquiries and complaints promptly.
• Foster a customer-centric culture and a positive shopping experience.
• Conduct recruitment, training, supervision, coaching, feedback, and performance evaluations.
• Develop employee schedules and manage staffing levels to meet business needs.
• Oversee inventory management processes, including stock levels, ordering, and merchandising.
• Monitor product quality, conduct audits, and minimize damages and losses.
• Ensure compliance with laws, regulations, and company SOPs.

Skills

Leadership

Problem-Solving

Adaptability

Communication Skills

Attention to Detail

Results-Driven

Team Player

Customer Service

Tools

POS software

Inventory management systems

Microsoft Office

Job description

EssilorLuxottica in Kuala Lumpur seeks an experienced Assistant Store Manager to oversee daily store operations, drive sales, and lead a retail team in delivering exceptional service.

You will develop and implement sales strategies, monitor performance, manage staff, and ensure compliance with regulations while maintaining product standards and a positive shopping experience.

This role requires strong leadership, communication, and inventory control skills within optical retail.