Service Executive

OMODA & JAECOO Malaysia; Johor Bahru; On-site; MYR 60,000 - 85,000; Full time

Job summary

OMODA & JAECOO Malaysia is seeking a Service Department Manager to lead the daily operations of our automotive service center in Johor Bahru. You will supervise service advisors, technicians, and support staff to ensure timely, high-quality servicing and repairs, while maintaining customer relationships and meeting departmental targets.

The ideal candidate has a Diploma or Degree in Automotive/Mechanical Engineering and at least 2 years in automotive service with supervisory experience, strong

Qualifications

• Diploma or Degree in Automotive Engineering, Mechanical Engineering, or related field.
• Minimum 2 years in automotive service, with 1 year in supervision/management.
• Strong understanding of vehicle maintenance, diagnostics, and service procedures.
• Excellent leadership and people management skills.
• Strong problem-solving and decision-making abilities.
• Customer-focused with good communication and interpersonal skills.
• Ability to manage workshop operations efficiently.
• Proficient in Microsoft Office and service management systems.
• Possess a valid driving license and willing to work extended hours.

Responsibilities

• Oversee daily operations of the service department to ensure smooth workflow.
• Supervise service advisors, technicians, and staff to meet departmental targets.
• Ensure timely and quality servicing and repairs of vehicles.
• Maintain strong customer relationships and handle complaints effectively.
• Monitor KPI such as service revenue, productivity, and customer satisfaction.
• Develop and implement service process improvements for efficiency.
• Coordinate with parts, sales, and warranty departments for seamless operations.
• Ensure compliance with safety standards and company policies.
• Prepare regular reports and budgets for management review.

Skills

Leadership

People management

Customer service

Diagnostics

Vehicle maintenance

Problem solving

Decision making

Education

Diploma or Degree in Automotive/Mechanical Engineering

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Minimum Qualification: Diploma or Degree in Automotive Engineering, Mechanical Engineering, or related field.
• Experience: Minimum 2 years of working experience in the automotive service industry, with at least 1 years in a supervisory or managerial role.
• Technical Knowledge: Strong understanding of vehicle maintenance, diagnostics, and service procedures.
• Excellent leadership and people management skills.
• Strong problem-solving and decision-making abilities.
• Customer-focused with good communication and interpersonal skills.
• Ability to manage workshop operations efficiently.
• Proficient in Microsoft Office and service management systems.
• Other Requirements:
• Possess a valid driving license.
• Willing to work extended hours when required.
• Strong commitment to quality, safety, and customer satisfaction.

Key Responsibilities

• Oversee and manage daily operations of the service department to ensure smooth workflow.
• Supervise and guide service advisors, technicians, and support staff to achieve departmental targets.
• Ensure timely and quality completion of vehicle servicing and repairs.
• Maintain strong relationships with customers by ensuring excellent service and handling complaints effectively.
• Monitor key performance indicators (KPI) such as service revenue, productivity, and customer satisfaction.
• Develop and implement service process improvements to enhance operational efficiency.
• Coordinate with parts, sales, and warranty departments to ensure seamless operations.
• Ensure compliance with safety standards and company policies at all times.
• Prepare regular reports and budgets for management review.