Customer Service and Admin Assistant

Hiree; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Job summary

Jora Malaysia is seeking a Warehouse/Logistics Assistant to enter shipments into the WMS, process customer orders, and maintain master data. You will monitor cut-off times, release picking slips, and liaise with customers on order issues.

The role requires 2+ years in logistics/warehousing, basic inventory knowledge, and strong communication skills to collaborate with internal teams and external customers. Training and teamwork are emphasized.

Qualifications

• Minimum SPM or Diploma in Logistics, Supply Chain Management, Business Administration, or related field.
• 2+ years experience in logistics/warehousing.
• Experience using a Warehouse Management System is an added advantage.
• Basic knowledge of inventory management, order processing, and warehouse operations.
• Good communication and interpersonal skills to liaise with customers and internal stakeholders.
• Able to work independently as well as in a team with minimal supervision.

Responsibilities

• Ensure incoming shipments are correctly and timely entered into WMS per KPI standards.
• Process orders in WMS for multiple customers and release picking slips on time.
• Update master data in WMS and maintain accuracy.
• Handle and resolve customer complaints.
• Communicate with customers on order-related issues to update status.

Skills

Communication

Teamwork

Inventory management

WMS knowledge

Interpersonal skills

Education

Diploma in Logistics / SCM

SPM equivalent

Tools

WMS (Warehouse Management System)

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

1) Ensure incoming shipment correctly and timely key into WMS according to the KPI standard for all individual customers.

2) Perform order processing in WMS for multiple customer, monitor order cut off time and release picking slip to operations on time.

3) Update master maintenance in WMS.

5) Handle and resolve customer complaints.

6) Communicate with customers if there’s any order related issue.

7) Prepare replenishment list accordingly and pass to operations for physical replenishment.

8) Ensure all documentations are being filed in a proper manner and do filling.

9) Assist inventory audit activities such as Cycle Count and Stock Count.

10) Assist on relevant preparation for Internal/ External Audit.

11) To perform additional duty and task as per assigned by superior.

Requirements

1) Minimum SPM or Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.

2) At least 2 years of working experience in Logistic/Warehousing field.

3) Experience in using a Warehouse Management System (WMS) is an added advantage.

4) Basic knowledge of inventory management, order processing, and warehouse operations.

5) Good communication and interpersonal skills to liaise effectively with customers and internal stakeholders.

6) Able to work independently as well as part of a team with minimal supervision