Assistant Outlet Manager - Merdeka Grill, Park Hyatt Kuala Lumpur

Park Hyatt; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Park Hyatt Kuala Lumpur is seeking an Assistant Outlet Manager to support the Outlet Manager in delivering exceptional service and operating the outlet as a successful profit centre. The role focuses on maintaining brand standards, guest satisfaction, and efficient operations across front-of-house and back-of-house functions.

The ideal candidate will have a hospitality management education and prior leadership experience in luxury hotel or restaurant settings, with strong communication and

Qualifications

• Ideally a university degree/diploma in Hospitality/Tourism management.
• Work experience as an Assistant Outlet Manager or Team Leader in hotel or luxury restaurants is preferred.
• Strong understanding of restaurant operations, including front-of-house and back-of-house functions.
• Good communication and interpersonal skills, strong organisational and time management abilities, and the capacity to work under pressure and handle high-stress situations effectively.

Responsibilities

• Assist the Outlet Manager in running the outlet as a profitable unit, aligned with brand standards.
• Support guest satisfaction and ensure service quality across front- and back-of-house.
• Help manage budgets and assist in achieving financial targets for the outlet.
• Contribute to smooth operation and implementation of Hyatt International standards.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Work under pressure

Education

Bachelor or Diploma in Hospitality/Tourism management

Job description

Organization- Park Hyatt Kuala Lumpur

Summary

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate and guest expectations. The Assistant Outlet Manager is responsible for assisting the Outlet Manager in managing the assigned outlet as a successful independent profit centre, in line with the outlet's operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, and helping to ensure the financial success of the outlet.

Qualifications

• Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.
• Ideally with a university degree/diploma in Hospitality/Tourism management.
• Work experience as an Assistant Outlet Manager or Team Leader within hotel or luxury restaurants is preferred.
• Strong understanding of restaurant operations, including front-of-house and back-of-house functions.
• Good communication and interpersonal skills, strong organisational and time management abilities, and the capacity to work under pressure and handle high-stress situations effectively.