Duty Manager - Park Hyatt Kuala Lumpur

Park Hyatt; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Park Hyatt Kuala Lumpur is seeking a Duty Manager - Front Office to support the smooth operation of the Front Desk and guest services. You will assist the Front Office Manager and Assistant Front Office Manager in day-to-day operations, handle guest complaints and emergencies, and provide leadership to the Front Office team to ensure a seamless guest experience.

The ideal candidate has a hospitality degree, luxury-hotel experience, and strong communication and leadership skills.

Qualifications

• Malaysian citizen or permanent resident.
• Degree or diploma in hospitality/hotel management preferred.
• Experience as Assistant Manager - Front Office or Team Leader in luxury hotels.
• Strong Front Office and guest relations knowledge.
• Excellent communication and time management under pressure.

Responsibilities

• Assist with the efficient running of the Front Office department.
• Support the Front Office Manager and Assistant Front Office Manager in daily operations.
• Handle guest complaints and emergencies as a point of contact.
• Provide leadership and support to the Front Office team.
• Ensure a seamless guest experience across shifts.

Skills

Front Office Ops

Guest relations

Communication skills

Leadership

Time management

Education

Hospitality degree

Job description

Organization- Park Hyatt Kuala Lumpur

Summary

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate and guest expectations. The Duty Manager - Front Office is responsible for assisting the Front Office Manager and Assistant Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. The Duty Manager - Front Office is also a point of contact for handling guest complaints and emergencies, providing leadership and support to the Front Office team, and ensuring a seamless guest experience.

Qualifications

• Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.


• Ideally with a university degree/diploma in hospitality/hotel management.


• Work experience as an Assistant Manager - Front Office or Team Leader - Front Office / Guest Relations within luxury hotels is preferred.


• Strong understanding of Front Office operations, including Front Desk and guest relations.


• Excellent communication, interpersonal, organisational and time management skills with the ability to handle high-pressure situations, resolve conflicts, and address guest complaints effectively.