Captain

Shangri-La Group; Kuala Lumpur; On-site; MYR 20,000 - 27,000; Full time

Job summary

Shangri-La Kuala Lumpur is seeking energetic hospitality professionals to join our service team. In this outlet, you will supervise daily restaurant operations, greet and seat guests, take orders, and ensure timely, courteous service in line with our standards.

With a Diploma or Certificate in Hospitality and at least two years in F&B service, you will lead by example, handle guest feedback professionally, coordinate with kitchen and stewarding, and uphold hygiene and safety policies while

Qualifications

• Diploma or Certificate in Hospitality preferred.
• Minimum 2 years F&B service experience, supervisory preferred.
• Knowledge of restaurant operations and service standards.
• Positive attitude, professional appearance and strong teamwork.

Responsibilities

• Ensure service standards are consistently maintained in the assigned outlet or station.
• Supervise and coordinate daily restaurant operations to ensure smooth service delivery.
• Greet, seat, and attend to guests in a professional and courteous manner.
• Take and monitor guest orders to ensure timely and accurate service.
• Handle guest feedback and complaints promptly, escalating issues when required.
• Maintain thorough knowledge of menu items, beverages, and service procedures.
• Ensure cleanliness, proper setup, and adequate supplies of service areas.
• Coordinate closely with Kitchen and Stewarding teams.
• Support outlet revenue through suggestive selling and excellent guest service.
• Monitor and control breakage and misuse of operating equipment.
• Train, coach, and supervise service staff to maintain performance standards.
• Ensure compliance with hygiene, safety, and company policies.
• Assist with inventory and other operational duties as assigned.

Skills

F&B service

Supervisory experience

Guest service

Communication skills

Leadership

Problem solving

Hygiene knowledge

Teamwork

Shift work

Education

Hospitality diploma/certificate

Job description

Be part of our Shangri-La family Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Shangri-La, Kuala Lumpur Be part of our Shangri-La family Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas. Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer. As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel. We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Job Description

• Ensure service standards are consistently maintained in the assigned outlet or station.
• Supervise and coordinate daily restaurant operations to ensure smooth service delivery.
• Greet, seat, and attend to guests in a professional and courteous manner.
• Take and monitor guest orders to ensure timely and accurate service.
• Handle guest feedback and complaints promptly, escalating issues when required.
• Maintain thorough knowledge of menu items, beverages, and service procedures.
• Ensure cleanliness, proper setup, and adequate supplies of service areas.
• Coordinate closely with Kitchen and Stewarding teams.
• Support outlet revenue through suggestive selling and excellent guest service.
• Monitor and control breakage and misuse of operating equipment.
• Train, coach, and supervise service staff to maintain performance standards.
• Ensure compliance with hygiene, safety, and company policies.
• Assist with inventory and other operational duties as assigned.

Job Requirements

• Diploma or Certificate in Hospitality, Hotel Management, or a related field preferred.
• Minimum 2 years of Food & Beverage service experience, preferably with supervisory experience.
• Good knowledge of restaurant operations and food & beverage service standards.
• Strong leadership and team supervision skills.
• Excellent customer service and communication skills.
• Ability to handle guest complaints professionally.
• Good organizational and problem-solving skills.
• Knowledge of food hygiene and safety standards.
• Positive attitude, professional appearance, and strong teamwork skills.
• Willingness to work shifts, weekends, and public holidays.