Service Leader - Procurement (Cluster Procurement)

Shangri-La Hotels (Malaysia) Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Shangri-La Kuala Lumpur is seeking a procurement professional to manage hotel purchasing, source suppliers, and ensure timely deliveries. You will process requests, negotiate with vendors, and coordinate with Receiving and Accounts Payable to resolve discrepancies.

The role emphasizes strong administrative skills, supplier relationship management, and English communication within a premier deluxe hotel group offering opportunities to support multiple departments and sustainable procurement

Qualifications

• Diploma or Degree in Business Administration, Procurement, Hospitality Management or related field.
• Minimum 2 years of procurement or purchasing experience, preferably within the hotel or hospitality industry.
• Strong administrative and organizational skills with attention to detail.
• Good negotiation and supplier management skills.
• Proficient in Microsoft Office and familiar with procurement systems or ERP platforms.
• Good communication and interpersonal skills with the ability to work with multiple departments.
• Good command of spoken and written English.

Responsibilities

• Process purchase requests and generate purchase orders through the procurement system in accordance with hotel procedures.
• Review purchase lists and non-store requests from departments to ensure accuracy in item description, quantity and delivery timelines.
• Source quotations from suppliers and ensure competitive pricing in line with procurement guidelines.
• Maintain strong relationships with suppliers and follow up on orders to ensure timely delivery.
• Coordinate with Receiving and Accounts Payable to resolve discrepancies related to pricing, quantity or quality of delivered goods.
• Monitor outstanding and undelivered orders, and elevate delays or issues to the Procurement Manager when necessary.
• Maintain accurate procurement documentation and filing systems for purchase records and supplier information.
• Support urgent purchases and small-value purchases when required.
• Collaborate with various departments to ensure smooth procurement operations and support hotel operational needs.
• Ensure compliance with company policies, procedures and environmental sustainability practices.

Skills

Negotiation

Supplier management

Microsoft Office

ERP familiarity

Communication skills

Interpersonal skills

English proficiency

Education

Diploma or Degree in Business Administration, Procurement, Hospitality Management or related field

Job description

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Shangri-La, Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Responsibilities

• Process purchase requests and generate purchase orders through the procurement system in accordance with hotel procedures.
• Review purchase lists and non-store requests from departments to ensure accuracy in item description, quantity and delivery timelines.
• Source quotations from suppliers and ensure competitive pricing in line with procurement guidelines.
• Maintain strong relationships with suppliers and follow up on orders to ensure timely delivery.
• Coordinate with Receiving and Accounts Payable to resolve discrepancies related to pricing, quantity or quality of delivered goods.
• Monitor outstanding and undelivered orders, and elevate delays or issues to the Procurement Manager when necessary.
• Maintain accurate procurement documentation and filing systems for purchase records and supplier information.
• Support urgent purchases and small-value purchases when required.
• Collaborate with various departments to ensure smooth procurement operations and support hotel operational needs.
• Ensure compliance with company policies, procedures and environmental sustainability practices.

Requirements

• Diploma or Degree in Business Administration, Procurement, Hospitality Management or related field.
• Minimum 2 years of procurement or purchasing experience, preferably within the hotel or hospitality industry.
• Strong administrative and organizational skills with attention to detail.
• Good negotiation and supplier management skills.
• Proficient in Microsoft Office and familiar with procurement systems or ERP platforms.
• Good communication and interpersonal skills with the ability to work with multiple departments.
• Good command of spoken and written English.

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.