Senior Events Manager

Shangri-La Hotels (Malaysia) Berhad; Kuala Lumpur; On-site; MYR 65,000 - 100,000; Full time

Job summary

Shangri-La Kuala Lumpur invites dynamic events professionals to join our prestigious hotel, leading the Events Management team and delivering seamless group events across meetings, incentives, and catering. You will coordinate from confirmation to departure, liaising with clients and internal departments to ensure exquisite service and flawless execution.

We seek a proactive leader with strong client relations, an operations background, and a talent for upselling guestrooms and catering to

Qualifications

• Minimum 2 years of experience in a similar position.
• Fluent in English; good understanding of local language.
• Strong operations background and leadership experience.
• Ability to multitask and work long hours when required.
• Team player with proactive attitude and good communication skills.

Responsibilities

• Lead and supervise the Events Management team.
• Oversee group events, meetings, incentives, and catering functions.
• Coordinate events from confirmation through completion and departure.
• Liaise with clients to finalize event details and provide professional advice.
• Ensure effective communication with clients and internal departments.
• Prepare and distribute event documentation and chair pre-convention meetings.
• Coordinate with Sales, Banquets, and other departments to deliver quality service.
• Monitor event execution, client satisfaction, and quality standards.
• Review billing and invoices for accuracy; guide event teams to maintain records.
• Build relationships with clients, suppliers, and contractors; pursue upselling opportunities.
• Maintain Delphi system records and support team training and development.

Skills

English fluency

Leadership

Team management

Sales techniques

Operations background

Multitasking

Attention to detail

Job description

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Key Responsibilities

• Lead and supervise the Events Management team, including Events Managers and Events Executives.
• Oversee and manage all group events, meetings, incentives, and catering functions involving groups and guest accommodations.
• Coordinate events from confirmation through completion and departure.
• Liaise with clients to finalize event details and provide professional advice on event planning and setups.
• Ensure effective communication with clients and internal departments throughout the event lifecycle.
• Prepare and distribute event documentation, including Group Resumes and BEOs, and chair pre-convention meetings.
• Coordinate closely with Sales, Banquets, and other operational departments to deliver quality service.
• Monitor event execution, client satisfaction, and operational quality standards.
• Review billing, account postings, and invoices to ensure accuracy.
• Direct and guide Events Managers and Executives to ensure smooth departmental operations.
• Support event allocation, team coordination, and service quality management.
• Maintain accurate records and ensure full utilization of the Delphi system.
• Build and maintain strong relationships with internal stakeholders, clients, suppliers, and event contractors.
• Contribute to departmental goals and budget achievement through business development activities.
• Identify market trends, maintain client relationships, and pursue upselling opportunities for guestrooms and catering services.
• Conduct site inspections and assist in preparing proposals for meetings, incentives, and group events.
• Conduct post-event follow-up activities, including obtaining client feedback, managing invoices, and maintaining event records.
• Support the training, coaching, motivation, and development of the Events Management team.
• Maintain account files, attend operational meetings, and perform other duties assigned by management.

Requirements

• Minimum 2 years of experience in a similar position.
• Oral and written fluency in English.
• Good understanding of the local language.
• Knowledge of basic sales and selling techniques.
• Strong operations background.
• Leadership experience and ability to lead a team.
• Self-starter with strong initiative.
• Team player with positive role model qualities.
• Ability to multitask effectively.
• Willingness and ability to work long hours when required.
• Neat, pleasant appearance, articulate communication skills, and good health

At Shangri-La Group, joy - it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.

At Shangri-La Group, joy - it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.