Assistant Outlet Manager: F&B Service & Team Leadership

Shangri-La Hotels (Malaysia) Berhad; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Shangri-La Hotels (Malaysia) Berhad in Kuala Lumpur invites applications for an Assistant Outlet Manager within the Food & Beverage department. You will oversee service quality, monitor food safety standards, and lead staff training to ensure guest satisfaction.

You will collaborate with the Kitchen and HR teams to drive training programs, maintain high standards, and foster a positive leadership culture across the outlet.

Qualifications

• Diploma in Tourism/ Hospitality/ Hotel Management required.
• Strong command of written and spoken English; additional languages are a plus.
• Excellent beverage knowledge.
• Minimum of three years' experience in a similar role.
• Outgoing, people-oriented and adaptable.
• Proficient with computers and flexible in working hours.
• Citizenship/permanent residency restrictions apply: Malaysia only.

Responsibilities

• Implement service standards and procedures through training, supervision, and control.
• Work closely with the Chef in charge of the Kitchen on quality and cost control of food.
• Coordinate with Human Resources to drive ongoing training and development for the F&B team.
• Post all current information and standing instructions on the bulletin board.
• Maintain a positive leadership attitude to achieve goals across the team.
• Implement and follow FSMS/HACCP policies and procedures.
• Train the team to have thorough knowledge of food and beverage service techniques

Skills

Leadership

Communication

English Proficiency

People Skills

Beverage Knowledge

MS Office

Education

Diploma in Tourism/ Hospitality/ Hotel Management

Tools

POS systems

Job description

Shangri-La Hotels (Malaysia) Berhad in Kuala Lumpur invites applications for an Assistant Outlet Manager within the Food & Beverage department. You will oversee service quality, monitor food safety standards, and lead staff training to ensure guest satisfaction.

You will collaborate with the Kitchen and HR teams to drive training programs, maintain high standards, and foster a positive leadership culture across the outlet.