ASSISTANT OPERATIOS MANAGER (NOVEMBER 2026)

Shopper360 Limited; Petaling Jaya; In loco; MYR 36.000 - 60.000; Tempo pieno

Descrizione del lavoro

JUMP RETAIL SDN BHD is seeking a proactive merchandising ops professional to oversee field staff, ensure operational excellence, and maintain KPI-focused reporting. The role involves client liaison, reporting, and coaching as you support the retail network.

Ideal candidates have FMCG experience, strong communication, and willingness to travel to outstation sites to drive performance and adherence to standards.

Competenze

• Min. SPM / STPM / Diploma
• At least 2 year working experience in FMCG/sales operations
• Aggressive, fast – learner and good people management skills
• Must possess own transport and willing to travel outstations
• Good communication & presentation skills, analysis on data
• Willing to travel to outstation

Mansioni

• Conduct monthly review meeting with clients on operation, compliance and OOS issues.
• Build rapport with clients and retail store personnel.
• To ensure the operation excellence of the field personnel and carried out effectively and efficiently.
• Submission and completion of all reports timely and accurately.
• Co-ordinate with both internal and external customers on all operation issues.
• Support team leader in training & coaching new merchandisers
• Conduct audit on merchandising quality.
• Managing POSM
• Liaise with Client & Distributor, problem solving on merchandiser or outlet issues
• Monthly updates on merchandisers performance/KPI achievement
• Monitor merchandisers day to day performance and discipline matters
• Monthly engagement with the Teams
• Manage ad-hoc request & manpower allocation

Conoscenze

Communication skills

Presentation skills

Data analysis

People management

Travel readiness

Own transport

Formazione

Diploma

Descrizione del lavoro

JUMP RETAIL SDN BHD

Role

Duties & Responsibilities

• Conduct monthly review meeting with clients on operation, compliance and OOS issues.
• Build rapport with clients and retail store personnel.
• To ensure the operation excellence of the field personnel and carried out effectively and efficiently.
• Submission and completion of all reports timely and accurately.
• Co-ordinate with both internal and external customers on all operation issues.
• Support team leader in training & coaching new merchandisers
• Conduct audit on merchandising quality.
• Managing POSM
• Liaise with Client & Distributor, problem solving on merchandiser or outlet issues
• Monthly updates on merchandisers performance/KPI achievement
• Monitor merchandisers day to day performance and discipline matters
• Monthly engagement with the Teams
• Manage ad-hoc request & manpower allocation

Job Requirements

• Min. SPM / STPM / Diploma
• At least 2 year working experience in FMCG/sales operations
• Aggressive, fast – learner and good people management skills
• Must possess own transport and willing to travel outstations
• Good communication & presentation skills, analysis on data
• Willing to travel to outstation