Assistant Manager, Warehouse Operations

Private Advertiser; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Private Advertiser is seeking an Assistant Manager, Warehouse Operations to support daily warehouse activities, inbound/outbound, and inventory control across multi-brand eCommerce platforms; you will supervise floor teams to ensure timely, accurate fulfillment.

Requires Diploma or Bachelor’s in Supply Chain or related field, 5+ years in warehouse ops and 2+ years in supervision. Proficiency with WMS/ERP and Excel; willing to work flexible shifts in a fast-paced environment.

Qualifications

• Diploma or Bachelor's degree in Supply Chain, Logistics, Operations, Business Administration, or related field.
• Minimum 5+ years of warehouse operations experience with at least 2 years in a supervisory or assistant manager role.
• Hands-on knowledge of warehouse operations, inventory control, fulfillment, and logistics.

Responsibilities

• Support the Head of Operations in executing the warehouse plan in line with growth and client needs.
• Enforce warehouse policies, SOPs, and best practices across inbound, outbound and inventory.
• Plan daily/weekly activities including shift schedules and workload allocation to meet KPIs.
• Monitor costs, consumables, and equipment usage; propose cost-control measures.
• Manage day-to-day operations including receiving, put-away, picking, packing, dispatch, returns and QC.
• Ensure accurate, timely, and efficient order fulfillment across multiple brands and marketplaces.
• Supervise warehouse supervisors, team leads, and operators; provide on-floor guidance.
• Maintain organized layout and storage to maximize space and picker efficiency.
• Track KPIs: order accuracy, on-time dispatch, inventory accuracy, productivity.

Skills

Warehouse operations

Inventory control

Fulfillment

Team leadership

Analytical skills

Excel

WMS

ERP systems

Stakeholder management

Cross-functional collaboration

Education

Diploma or Bachelor’s in Supply Chain/Logistics/Operations

Tools

WMS

ERP systems

MS Excel

Job description

The Assistant Manager, Warehouse Operations supports the Warehouse Manager / Head of Operations in managing the day-to-day warehouse activities of an eCommerce fulfillment and service business. This includes overseeing inbound, outbound, inventory control, and fulfillment processes, as well as supervising warehouse teams on the floor. You will ensure orders are processed accurately and on time, client SLAs are met, and the warehouse runs safely, efficiently, and cost-effectively. This role requires hands‑on leadership, strong attention to detail, and the ability to solve operational problems quickly while upholding safety, compliance, and service standards.

Key responsibilities

Support the Head of Operations in executing the warehouse operational plan in line with company growth and client requirements.

Implement and enforce warehouse policies, SOPs, and best practices across inbound, outbound, and inventory functions.

Plan daily and weekly warehouse activities, including shift schedules, workload allocation, and resource deployment to meet KPIs.

Monitor warehouse operating costs, consumables, and equipment usage, and recommend measures to control costs.

Manage day-to-day warehouse operations, including receiving, put-away, picking, packing, dispatch, returns, and quality control.

Ensure accurate, timely, and efficient fulfillment of orders across multiple brands and marketplaces.

Supervise warehouse supervisors, team leads, and operators, providing on‑the‑floor guidance and support.

Maintain an organized warehouse layout and storage system to maximize space utilization and picking efficiency.

Track and achieve warehouse KPIs, including order accuracy, on‑time dispatch, inventory accuracy, and productivity.

Identify bottlenecks and inefficiencies in warehouse processes and propose practical improvement solutions.

About you

Diploma or Bachelor's degree in Supply Chain, Logistics, Operations, Business Administration, or related field.

5+ years experience in warehouse operations, with at least 2 years in a supervisory or assistant manager role in eCommerce, logistics, or fulfillment.

Strong hands‑on knowledge of warehouse operations, inventory control, fulfillment, and logistics.

Proven ability to supervise and motivate warehouse teams, including large shift‑based workforces.

Good analytical and problem‑solving skills, with experience tracking operational KPIs and reports.

Familiarity with warehouse management systems (WMS), ERP systems, eCommerce platforms, and Microsoft Excel.

Good communication and stakeholder management skills; able to work with cross‑functional teams and clients.

Willing to work flexible hours, including shifts, weekends, and peak seasons, in a fast‑paced environment.

Key operational role with exposure to multi‑brand eCommerce fulfillment operations.

Opportunity to drive process improvements and grow into a senior operations leadership role.

Collaboration with cross‑functional teams in a high‑growth, fast‑paced environment.