Assistant Manager, Warehouse Fulfillment

D2C & EC Enablement; Selangor; On-site; MYR 56,000 - 100,000; Full time

Job summary

D2C & EC Enablement is seeking an Assistant Manager to oversee daily warehouse fulfillment. You will own the floor, optimize picking and packing, and ensure SLAs are met in a fast-paced e-commerce environment.

You will manage WMS workflows, schedule staff including OT and part-timers, and drive accuracy from receiving to dispatch, maintaining live inventory and timely customer satisfaction.

Qualifications

• Minimum 4 years hands-on experience in warehouse fulfillment operations.
• Strong understanding of warehouse floor mechanics and workflows.
• Proactive with ownership mindset; thrives in a fast-paced environment.
• Ability to manage floor staff and resolve fulfillment issues.

Responsibilities

• Oversee end-to-end daily warehouse operations, optimizing picking, packing, and workflows for efficiency.
• Schedule and manage the workforce, including OT and part-time staff to meet fluctuating volumes.
• Drive fulfillment execution, monitor SLAs, and oversee the complete order lifecycle to maintain customer satisfaction.
• Own the Warehouse Management System (WMS) and related workflows for accurate task delegation and live inventory reconciliation.

Skills

Warehouse fulfillment experience

WMS navigation

SLAs management

Team scheduling

Tools

WMS software

Job description

Assistant Manager, Warehouse Fulfillment

We are seeking a highly organized and adaptable Assistant Manager to oversee our daily warehouse fulfillment operations. In this critical role, you will take ownership of the warehouse floor, driving picking and packing efficiency to support a fast-paced e-commerce ecosystem. You will act as a key driver of fulfillment success by managing our Warehouse Management System (WMS) and ensuring all Service Level Agreements (SLAs) are strictly met, especially during high-volume campaign periods.

What You’ll Do

• Oversee end-to-end daily warehouse operations, continuously optimizing picking, packing, and general workflows for maximum efficiency.
• Strategically schedule and manage the workforce, including allocating overtime (OT) and coordinating part-time staff to meet fluctuating e-commerce order volumes.
• Drive fulfillment execution, actively monitor strict SLAs, and oversee the complete order management lifecycle to maintain customer satisfaction.
• Act as the primary owner of the Warehouse Management System (WMS) and related application workflows to ensure accurate task delegation and live inventory reconciliation.

Who You Are

• Possess at least 4 years of proven, hands-on experience in warehouse fulfillment operations.
• Demonstrate a deep understanding of warehouse floor mechanics, workflow optimization strategies, and WMS navigation.
• Exhibit a high sense of ownership and commitment, thriving in a fast-paced environment with an eagerness to drive results.
• Demonstrate a proactive mindset and strong problem-solving abilities to independently manage floor staff and resolve fulfillment issues.

Nice To Have

• A strong background in the e-commerce sector, with familiarity handling high-volume campaign fulfillment.
• Experience with specific industry-standard WMS software.

Why You’ll Love It

• Advanced AI tools for all positions.
• Competitive salary.
• Performance Bonus (1 time per year).
• Dental benefits.
• Wellness benefits.
• TFIG, monthly birthday, and other fun engagement events.
• Birthday leave.
• Work in a professional and dynamic environment.