eCommerce Warehouse Operation Manager

Private Advertiser; Petaling Jaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

Private Advertiser in Petaling Jaya is seeking an effective E-Comm Warehouse Manager to oversee a diverse portfolio of warehouse operations. You will ensure accurate receipt, storage, packing and dispatch to meet productivity targets and service quality.

Responsibilities include optimizing layout, enforcing policies, inventory control, staff supervision, and regular KPI driven reporting to support timely customer order fulfillment.

Qualifications

• Minimum 3 years experience as an e-commerce warehouse manager.
• Proven ability to implement process improvements.
• Knowledge of warehousing KPIs and best practices.
• Experience with warehouse management software and databases.

Responsibilities

• Strategically manage warehouse in line with company policy and vision.
• Oversee goods receipt, shelving, packing, sorting and dispatch.
• Optimize layout, storage and workflows for efficiency.
• Train and supervise staff; set performance goals.
• Produce reports (IN/OUT status, dead stock) regularly.
• Coordinate with 3PL, suppliers and transport partners.

Skills

Warehouse management

Inventory control

Data-driven decisions

Team leadership

KPI tracking

WMS/OMS/Barcode

Education

BS in logistics or related field

Tools

WMS

OMS

Barcode systems

Job description

We are looking for an effective E-Comm Warehouse Manager to manage and oversee a diverse portfolio of cross-functional warehouse operational initiatives. You will oversee the efficient receipt, storage, value-adding servicing and dispatch of a wide variety of products.

Ultimately you should be able to ensure productivity targets are achieved and that all warehouse processes are running smoothly and promptly.

Key Responsibilities:

Strategically manage warehouse in compliance with company’s policies and vision

Execute and manage routine e-commerce warehouse tasks include goods reception, packages organising, shelving, QC & packing, sorting, exceptions handling, inventory management, palletising and shipping

Optimize warehouse layout, storage systems, and workflows to maximize efficiency and productivity.

Initiate, coordinate and enforce optimal operational policies and procedures

Adhere to all warehousing, handling and shipping legislation requirements

Maintain standards of health and safety protocols, hygiene and security

Manage stock control and reconcile with data storage system

Liaise with clients, suppliers and transport companies

Plan work rotas, assign tasks appropriately and appraise results

Train and supervise warehouse staff; set performance goals

Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)

Implement quality assurance processes to ensure products meet standards before shipment

Overseeing all aspects of warehouse operations to support the efficient and accurate fulfilment of customer online orders in a timely manner.

Leverage warehouse management systems (WMS), OMS, barcode scanning, and other tools to streamline operations and improve accuracy

Ability to analyse data and make data-driven decisions

Knowledge of inventory management best practices and quality control processes

Lead and participate in special projects aimed at improving warehouse efficiency, such as process automation, layout optimization, and technology implementation.

Achieve warehouse KPI, operation optimisation and cost control goals

Continual reviewing, analysing, improving processes and efficiencies

A. Inventory Management

Maintain accurate inventory levels, conduct regular audits, and implement inventory optimization strategies.

Monitors day to day stock movements and any fulfilment issues.

Overseeing invoicing processes are accurate

Produce templates that streamline stock management / movement processes.

To ensure all incoming/ outgoing stocks are updated in a timely manner

To work with Category team to ensure all returned stocks (damaged, near expiry, expired and etc) are processed and returned to the respective vendor in a timely manner.

Perform regular stock takes with the warehouse and reconcile any variances.

Ensure all reporting are submitted to the relevant party promptly

Logistic coordination with 3PL and vendors

Order fulfilment covers the complete process from when a sale takes place all the way through delivery to our customer (fromreceiving online orders, processing, picking, packing and shipping online order to customers)

Coordinate picking, packing, and shipping of customer orders while ensuring accuracy and timeliness.

Implement quality assurance processes to ensure products meet standards before shipment to ensure customer has positive delivery experience.

Ensure order fulfilment are executed flawlessly or at minimum disruptions.

Ensure package lost, late or damaged are at minimum.

Liaise as required with necessary party to resolve delivery issues.

To budget all fulfilment costs and ensure they are covered by pricing of delivery charges

Requirements and skills

Minimum 3 yrs experience as eCommerce Warehouse Manager

Expertise in warehouse management procedures and best practices

Proven ability to implement process improvement initiatives

Strong knowledge of warehousing Key Performance Indicators (KPIs)

Hands on experience with warehouse management software and databases (OMS/WMS/Barcode, etc)

Leadership skills and ability manage staff

Strong decision making and problem solving skills

BS degree in logistics, supply chain management or business administration

Strong organizational skills and attention to detail.

Proficient in English (Written & Spoken)