Assistant Manager, Transport (4PL)

DHL Asia Pacific Shared Services Sdn Bhd; Penang; On-site; MYR 120,000 - 180,000; Full time

Job summary

DHL Asia Pacific Shared Services Sdn Bhd in Malaysia seeks an experienced logistics professional to coordinate daily transportation and international freight operations, ensuring on-time delivery and compliance. You will monitor critical shipments, manage exceptions, and maintain continuous visibility across ATML sites and stakeholders.

Responsibilities include optimizing procedures, reporting performance, and supporting BCP scenarios with a strong focus on data-driven decision making and

Qualifications

• 7–10 years in Logistics, Transportation and International Freight Operations in Technology sector.
• Experience in 4PL environments, Key Account Management and program management preferred.
• Bachelor degree in a related field with management experience.
• Strong verbal and written communication, presentation and training skills.
• Proficient in Excel; English fluency required; ability to liaise with diverse stakeholders.
• Digital skills for tracking, analyzing and reporting data; data-driven mindset.

Responsibilities

• Coordinate daily transportation and logistics activities per site cut-off schedules and CRDDs.
• Monitor critical shipments (NFO, production-impacting) and escalate delays.
• Provide proactive shipment monitoring and exception management for stakeholders.
• Support BCP by maintaining visibility and updates until operations resume.
• Prepare, analyze and distribute operational reports to Intel stakeholders on schedule.
• Develop and improve transportation operating procedures aligned with SLA and SOW.
• Maintain high logistics expertise and provide cross-site support and training.
• Maintain effective communication with Intel LOM, carriers, brokers and regulators.
• Collaborate with internal and external stakeholders for efficient transportation solutions.
• Manage import/export clearance, permits, duties, classification and documentation.
• Serve as main contact for customs brokers, freight forwarders and authorities.

Skills

Logistics operations

Program management

Stakeholder management

English fluent

Data analysis

Excel

OTM

SAP

Education

Bachelor's degree in related field

Tools

OTM

SAP

Job description

DHL Asia Pacific Shared Services Sdn Bhd 4.2 View all jobs

• Coordinate daily transportation and logistics activities in accordance with site cut-off schedules, customer order CRDD (Customer Requested Delivery Date) requirements, and agreed service levels.

Monitor and prioritize critical shipments, including Next Flight Out (NFO), production-impacting shipments, customer-specific escalations, and factory line-down situations to ensure timely resolution and delivery.

Provide proactive shipment monitoring and exception management, with timely communication and escalation of delays, damages, compliance issues, and other operational irregularities to relevant stakeholders.

Support Business Continuity Plan (BCP) scenarios by maintaining continuous visibility of shipments and providing regular status updates until normal operations are restored.

Prepare, analyze, and distribute operational reports and performance metrics to Intel stakeholders within agreed timelines and reporting frequencies.

Develop, maintain, and continuously improve transportation operating procedures, ensuring alignment with the Statement of Work (SOW), Service Level Guidelines (SLG), and customer requirements.

Maintain a high level of transportation and logistics expertise and provide cross-site operational support and training across ATML sites to promote standardization and best practices.

Establish and maintain effective communication channels with Intel Logistics Operations Management (LOM), carriers, customs brokers, government agencies, and other key stakeholders.

Collaborate closely with internal and external stakeholders to understand business requirements and provide the most efficient and compliant transportation solutions.

• Manage and coordinate all customs-related activities, including import/export clearance, permit applications, duty and tax matters, classification validation, and customs documentation accuracy.

Serve as the primary point of contact for customs brokers, freight forwarders, customs authorities, and government regulatory agencies to ensure smooth clearance and compliance.

Responsibilities

• Coordinate daily transportation and logistics activities in accordance with site cut-off schedules, customer order CRDD (Customer Requested Delivery Date) requirements, and agreed service levels.
• Monitor and prioritize critical shipments, including Next Flight Out (NFO), production-impacting shipments, customer-specific escalations, and factory line-down situations to ensure timely resolution and delivery.
• Provide proactive shipment monitoring and exception management, with timely communication and escalation of delays, damages, compliance issues, and other operational irregularities to relevant stakeholders.
• Support Business Continuity Plan (BCP) scenarios by maintaining continuous visibility of shipments and providing regular status updates until normal operations are restored.
• Prepare, analyze, and distribute operational reports and performance metrics to Intel stakeholders within agreed timelines and reporting frequencies.
• Develop, maintain, and continuously improve transportation operating procedures, ensuring alignment with the Statement of Work (SOW), Service Level Guidelines (SLG), and customer requirements.
• Maintain a high level of transportation and logistics expertise and provide cross-site operational support and training across ATML sites to promote standardization and best practices.
• Establish and maintain effective communication channels with Intel Logistics Operations Management (LOM), carriers, customs brokers, government agencies, and other key stakeholders.
• Collaborate closely with internal and external stakeholders to understand business requirements and provide the most efficient and compliant transportation solutions.
• Manage and coordinate all customs-related activities, including import/export clearance, permit applications, duty and tax matters, classification validation, and customs documentation accuracy.
• Serve as the primary point of contact for customs brokers, freight forwarders, customs authorities, and government regulatory agencies to ensure smooth clearance and compliance.

Requirements

• Minimum 7 to 10 years working experience in field of Logistics, Transportation and
  International Freight Operations ( Air/Sea/Courier/Land) Operations in
  Technology Sector.
• Working experiences in 4PL environment, Key Account Management, and Program will be an advantage.
• Minimum Bachelor Degree in related field with Management experience.
• Good verbal & written communication skills, presentation skills, training skills.
  Fluent in English.
• Excellent Stakeholder Management skills, analytical and problem solving skills. Good meeting facilitation skills, communicate and effectively work with employees at all levels of the organization.
• Digital skills in spread sheets and word processing for tracking, analysing and
  communicating related data.
• Ability to input data and create reports, as required in a timely fashion. OTM/SAP skills are added advantage.

About Us

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

About Us

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.