Assistant Manager, Credit Control & Customer Care

i-Berhad; Shah Alam; In loco; MYR 100.000 - 167.000; Tempo pieno

Descrizione del lavoro

i-City is seeking a Credit Control Manager to oversee billing and collections across property investment and development portfolios in Malaysia. You will drive debt recovery, review policies, and monitor performance while coordinating with Leasing, Sales, Finance, and Project teams to ensure timely cash collection.

The role requires experience in credit control, strong analytical skills, and a customer-focused mindset.

Competenze

• Bachelor's degree in Finance, Accounting, Business Administration, Property Management, or a related field.
• At least 5 years of relevant experience in credit control, collections, accounts receivable, property development, property investment, or customer care.
• Leadership or team-management experience with ability to guide stakeholders and close cases.
• Knowledge of debt recovery, credit policies, tenancy collections, SPA documentation, progress billing, purchaser accounts, and end-financier documentation.
• Strong analytical and problem-solving skills with attention to detail.

Mansioni

• Oversee timely billing and collection across the Group's property investment and property development portfolios.
• Drive the recovery of outstanding debts through structured follow-up, reminder letters, and internal letters of demand.
• Review and strengthen credit policies, collection procedures, payment terms, and impairment recommendations.
• Track collection performance, identify risks early, and follow through on cases to achieve timely resolution.
• Monitor retail rental collections and tenancy agreements to align with credit policies.
• Coordinate with Leasing on new, existing, and expiring tenancies and protect group interests.
• Oversee booking payments, SPA-related collections, progress billings, refunds, and purchaser accounts for developments.
• Lead the resolution of escalated customer, tenant, homeowner, and defect-related cases and improve customer journey.
• Promote a right-first-time service mindset and continuously improve workflows and reporting.

Conoscenze

Credit control

Leadership

Customer service

Negotiation

Analytical

Formazione

Bachelor's degree in Finance, Accounting, Business Administration, Property Management, or related field

Strumenti

Property Management Software

PFE System

Descrizione del lavoro

Oversee timely billing and collection across the Group's property investment and property development portfolios.

Drive the recovery of outstanding debts through structured follow-up, reminder letters, and internal letters of demand.

Review and strengthen credit policies, collection procedures, payment terms, and impairment recommendations.

Track collection performance, identify risks early, and follow through on cases to achieve timely resolution.

Manage Property Investment Accounts

Monitor retail rental collections, including utilities and internet charges.

Review tenancy agreements to ensure payment terms align with the Group's credit policies.

Partner with the Leasing Department on new, existing, and expiring tenancies.

Resolve tenant enquiries professionally while protecting the Group's commercial interests.

Manage Property Development Collections

Oversee booking payments, SPA-related collections, progress billings, late-payment charges, refunds, and purchaser accounts.

Coordinate with purchasers, solicitors, end financiers, Sales, Finance, and Project teams to keep documentation and collections on track.

Monitor development progress and obtain the necessary certifications and supporting documents for timely progress billing.

Review agent commission accruals and invoices before submission for approval.

Ensure transactions and collections are accurately recorded in the relevant systems, including PFE.

Champion Customer Care

Lead the resolution of escalated customer, tenant, homeowner, and defect-related cases.

Monitor customer-care enquiries and coordinate with the relevant departments through to closure.

Analyse feedback and complaints to identify root causes and improve the overall customer journey.

Coordinate customer communications, annual service surveys, homeowner appointments, and property handovers when required.

Build strong working relationships across departments and with external stakeholders.

Promote a “right first time, every time” service mindset within the team.

Continuously improve workflows, controls, reporting, and the customer experience.

Support Group events, including occasional weekends or public holidays, when required.

Perform other related duties that contribute to the team's and Group's success.

Requirements

We welcome commercially minded professionals who combine strong credit-control expertise with a genuine commitment to customer service.

Bachelor's degree in Finance, Accounting, Business Administration, Property Management, or a related field

At least 5 years of relevant experience in credit control, collections, accounts receivable, property development, property investment, or customer care

Leadership or team-management experience, with the confidence to guide stakeholders and drive cases to closure

Good knowledge of debt recovery, credit policies, tenancy collections, SPA documentation, progress billing, purchaser accounts, and end-financier documentation

Strong analytical and problem-solving skills with excellent attention to detail

Clear communication, collaboration, negotiation, and stakeholder-management skills

Customer-focused, organised, resilient, and comfortable managing multiple priorities and deadlines

Proficiency in Microsoft Office and relevant financial or property-management systems

Experience in the property development or property investment industry is an added advantage

Familiarity with the PFE system is an added advantage

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Credit Control Manager?
• Which of the following types of qualifications do you have?
• How many years of experience do you have in the Property Development Industry?
• Do you have experience using Property Management Software?

i-City vision was to built a modern, breathtaking, futuristic city, turning the humble region of Shah Alam into an international capital city and an exemplification of Malaysia’s technological progressiveness.

The RM10 Billion i-City was born 15 years ago (since 2005) when the land was still empty. Today, i-City is **Malaysia No. 1 Technology City**, listed amongst top 25 world’s brightest, most colourful places by CNN Travel.

We have a 300+ people strong multi-disciplinary team of professional problem solvers across our subsidiaries as well as associate and joint-venture companies. i-City is home to many multinational companies

OUR VISION

i-City vision was to built a modern, breathtaking, futuristic city, turning the humble region of Shah Alam into an international capital city and an exemplification of Malaysia’s technological progressiveness.

The RM10 Billion i-City was born 15 years ago (since 2005) when the land was still empty. Today, i-City is **Malaysia No. 1 Technology City**, listed amongst top 25 world’s brightest, most colourful places by CNN Travel.

We have a 300+ people strong multi-disciplinary team of professional problem solvers across our subsidiaries as well as associate and joint-venture companies. i-City is home to many multinational companies