Assistant Housekeeper/Assistant Executive Housekeeper

Pan Pacific Hotels Group; Malaysia; On-site; MYR 50,000 - 78,000; Full time

Job summary

Pan Pacific Hotels Group in Malaysia is seeking an Assistant Housekeeper to support the Executive Housekeeper and direct daily housekeeping activities through a team of junior staff. You will review procedures to improve efficiency and reduce costs, coordinate programs including renovations, and ensure guest rooms and public areas meet the highest standards while maintaining excellent guest service.

This role requires strong leadership, training ability, and the capacity to translate for team

Qualifications

• Experience in hotel housekeeping management or supervisory roles.
• Strong leadership and training abilities.
• Excellent communication and guest-service orientation.

Responsibilities

• Assist the Executive Housekeeper to direct daily housekeeping activities.
• Review procedures to improve efficiency and reduce costs for the department.
• Coordinate housekeeping programs and projects, including renovations.
• Ensure guest rooms and public areas are maintained to required standards.
• Supervise and train Assistant Housekeepers on tasks, schedules and routines.
• Maintain a high level of guest service and respond promptly to guest requests.
• Monitor preventative maintenance program for the hotel.
• Control inventories and par stock for equipment and linen to manage costs.
• Oversee pest control measures and asset protection within housekeeping.
• Collaborate with management to maximise manpower while upholding service quality.

Skills

Leadership

Training

Guest relations

Communication

English proficiency

Job description

• Assist the Executive Housekeeper (EH) to direct the daily housekeeping activities of the hotel and co-ordinate such activities through a team of junior housekeepers.
• Review the operational procedures of housekeeping activities in the hotel with the intent of improving efficiency of housekeeping staff and cost reduction for the department through savings from manpower, amenities, etc.
• Assist the EH in coordination and administration of all housekeeping programs and projects, including renovation
• Ensure guest rooms and public area are checked and maintained
• Conduct random inspection on guest rooms and public areas to ensure that they are clean, presentable and maintained according to stipulated standards
• Supervise and train Assistant Housekeepers on housekeeping tasks, schedules and routines
• Maintain a high level of guest service and ensure rapid and professional response to all guest requests
• Monitor and ensure a continual comprehensive preventative maintenance program for the entire hotel
• Monitor and control inventories for department operating equipment and linen to ensure par stock are maintained and costs are controlled
• Support and assign associates as required to meet guest service demand
• Assist in ensuring continual effective pest control system in place to rid the hotel of all vermin. Continually monitor and address any pest situation in the hotel immediately
• Assist in maintaining and ensuring the protection of all hotel assets inclusive guest supplies, stores, linen and uniform control and other hotel assets
• Work with the Housekeeping Management Team in maximising the manpower while upholding the quality of guest service
• Ensure the protection and maintenance for all equipment used in housekeeping department
• Ensure all operating equipment is in top condition and follow up on any breakdown/repairs to be fixed promptly
• Ensure the completion of all work orders pertaining to housekeeping department
• Assist in overseeing all external contractors to ensure our PPHG management system standards are adhere to
• Continually seek new and better ways to achieve either cost saving, improve revenue or improve service provided to our guest
• Assist in overseeing all maintenance of plants, gardening and landscaping operations of the hotel, including floral arrangement
• Set proper par level for cleaning and guest supplies. Maintain proper stock level and enforce proper control on stock movement
• Ensure departmental and hotel guidelines established are adhered
• Carry out regular inspection to work areas performed by housekeeping associates. Inspect VIP arrival/in-house rooms and ensure all are in order prior to arrival. Offer action plan to achieve service excellent
• Ensure supplies are sufficient for the department’s smooth operation
• Assists the EH in overseeing the operations of the laundry department, ensuring that there is a healthy inventory of linen and Associate uniform and that the turnaround of laundry is smooth and efficient for the operations.

Administrative:

• Coordinate departmental purchases and ensuring product quality with suppliers
• Timely submission of reports and accomplishing projects deadline
• Ensure lost and found, master keys and iPod procedures are adhere to according to SOP
• Ensure of proper record keeping of all housekeeping documentation
• Coordinate with finance to ensure all staff/external contractors schedule are reconcile for remuneration purpose.
• Ensure effective communication with all levels within the housekeeping department as well as with other department within the hotel
• Ensure the safety and security of the department is not compromise whilst completing the duties

Human Capital & Development

• Assist and ensure that proper orientation program is conducted for new associates
• Assist in conducting performance department reviews for all associates, and assist in ensuring training and appropriate developmental plan for associates are implemented
• Assist in ensuring the overall health, safety and wellbeing of associates and guest alike in the performance of cleaning and maintaining the hotel
• Assist in implementation and maintenance of an environmental friendly approach to all associates of housekeeping department
• Ensure all new associates are properly trained to handle operations and also guest services before are released to handle floor duties
• Check grooming standards(hygiene and uniform)
• Conduct daily briefing and relevant meetings for the department as and when required
• Ensure all relevant information and instructions are properly translated to team to ensure compete understanding and adherence
• Act as translator or ensure complete understanding for the team with limited English comprehension
• Continuous focus on Associate satisfaction and ensures continuous improvement action plans are executed effectively, and as needed, with a focus on a team and succession planning culture.
• Attends all scheduled trainings and adhere to the Training Policy

Other Responsibilities

• Supports the Mission, Purpose and Values of the Pan Pacific Hotels Group.
• Complies with all relevant Workplace Safety & Health practices and maintains a safe workplace for all associates.
• Adheres to grooming and hygiene standards set by the Hotel.
• Exercises responsible behaviour at all times to uphold the image and reputation of the Pan Pacific Hotels Group, Hotel and department.
• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.
• Carries out any other reasonable duties and responsibilities as assigned.