Team Leader Housekeeping

Amari Kuala Lumpur; Kuala Lumpur; On-site; MYR 42,000 - 62,000; Full time

Job summary

Amari Kuala Lumpur is seeking a Housekeeping Team Leader to lead the housekeeping attendants in maintaining cleanliness, hygiene, and presentation standards of guest rooms, public areas, and back-of-house areas. The role ensures efficient daily operations and guest satisfaction while complying with hotel policies and safety standards.

You will assign tasks, conduct inspections, train staff, monitor attendance, and collaborate with Front Office and Engineering to uphold service quality.

Qualifications

• Minimum 2–3 years of housekeeping experience in a hotel.
• 1+ year of supervisory or team leadership experience preferred.
• Strong leadership and communication skills; attention to detail.
• Knowledge of housekeeping procedures, cleaning methods, and chemical handling.
• Basic computer literacy; familiarity with hotel property management systems is an advantage.

Responsibilities

• Assign daily cleaning tasks and room allocations to housekeeping attendants.
• Monitor the cleanliness and maintenance of guest rooms, corridors, pantries, and public areas.
• Conduct routine inspections to ensure hotel standards are consistently met.
• Coordinate with Front Office regarding room status updates and priority rooms.
• Report maintenance issues and follow up with Engineering for prompt resolution.
• Ensure adequate stock levels of linen, guest supplies, and cleaning materials.
• Lead, motivate, and support housekeeping attendants during daily operations.
• Provide on-the-job training to new and existing team members.
• Monitor staff attendance, grooming, discipline, and performance.
• Assist supervisors in conducting performance evaluations.
• Promote teamwork and effective communication within the department.
• Handle guest requests and complaints promptly and professionally.

Skills

Leadership

Team management

Communication

Customer focus

Problem solving

Time management

Education

Minimum SPM or equivalent

Certification in Housekeeping or Hospitality Management

Tools

Hotel PMS

Job description

To lead and coordinate housekeeping attendants in maintaining cleanliness, hygiene, and presentation standards of guest rooms, public areas, and back-of-house areas. The Housekeeping Team Leader ensures efficient daily operations, excellent guest satisfaction, and compliance with hotel policies and safety standards.

Key Responsibilities

Operational Duties

• Assign daily cleaning tasks and room allocations to housekeeping attendants.
• Monitor the cleanliness and maintenance of guest rooms, corridors, pantries, and public areas.
• Conduct routine inspections to ensure hotel standards are consistently met.
• Ensure all rooms are cleaned and prepared according to established standards before guest arrival.
• Coordinate with Front Office regarding room status updates and priority rooms.
• Report maintenance issues and follow up with Engineering for prompt resolution.
• Ensure adequate stock levels of linen, guest supplies, and cleaning materials.
• Lead, motivate, and support housekeeping attendants during daily operations.
• Provide on-the-job training to new and existing team members.
• Monitor staff attendance, grooming, discipline, and performance.
• Assist supervisors in conducting performance evaluations.
• Promote teamwork and effective communication within the department.

Quality & Service Excellence

• Handle guest requests and complaints promptly and professionally.
• Ensure customer satisfaction through timely and quality housekeeping services.
• Follow up on special guest requirements and VIP room preparations.
• Maintain service standards in accordance with hotel policies and brand requirements.

Health, Safety & Compliance

• Ensure compliance with hotel safety procedures and hygiene standards.
• Promote proper use and handling of cleaning chemicals and equipment.
• Conduct regular inspections to identify safety hazards.
• Ensure lost-and-found procedures are followed accurately.
• Participate in emergency response procedures and hotel safety programs.

Administrative Duties

• Complete daily checklists, inspection records, and housekeeping reports.
• Update room status information accurately and timely.
• Monitor inventory usage and report shortages or discrepancies.
• Assist in month-end stock counts and inventory control activities.

Job Requirements

Education

• Minimum SPM or equivalent.
• Certification in Housekeeping or Hospitality Management is an advantage.

Experience

• Minimum 2-3 years of housekeeping experience in a hotel environment.
• At least 1 year of supervisory or team leadership experience preferred.
• Strong leadership and team management skills.
• Good communication and interpersonal abilities.
• Attention to detail and commitment to quality standards.
• Ability to work under pressure and manage multiple tasks.
• Knowledge of housekeeping procedures, cleaning methods, and chemical handling.
• Basic computer literacy and familiarity with hotel property management systems is an advantage.

Personal Attributes

• Reliable and trustworthy.
• Positive attitude and customer-focused mindset.
• Well-groomed and professional appearance.
• Strong problem-solving and decision-making skills.

Key Performance Indicators (KPIs)

• Guest room inspection scores.
• Guest satisfaction ratings.
• Room turnaround time.
• Housekeeping productivity levels.
• Attendance and punctuality of team members.
• Compliance with hygiene, safety, and brand standards.
• Reduction in guest complaints related to cleanliness.