Assistant Executive Housekeeper - Regent Kuala Lumpur (Pre-opening)

InterContinental Hotels Group; Kuala Lumpur; On-site; MYR 47,000 - 58,000; Full time

Job summary

InterContinental Hotels Group in Kuala Lumpur is seeking a proactive Housekeeping Supervisor to oversee day-to-day staffing, training, and quality service. You will work with other department heads and support the housekeeping team during peak periods, ensuring suites and public areas meet high standards.

We expect a Diploma or degree in Hospitality, plus at least 4 years of supervisory housekeeping experience. Fluent English is required; additional languages are a plus.

Qualifications

• Diploma or degree in Hospitality or Hotel Management, or equivalent.
• Minimum 4 years' housekeeping experience, including supervisory experience.
• Fluent English required; other languages an advantage.

Responsibilities

• Manage day-to-day staffing, plan and assign work, and set performance goals.
• Train all team members in compliance with governmental and safety regulations.
• Promote teamwork and coordinate with other department heads.
• Assist with deep-cleaning projects and support the housekeeping team during high-volume periods.
• Monitor daily inventory for housekeeping amenities and equipment; inspect for defects.
• Inspect suites and public areas to ensure cleanliness and repairs; retrain as needed.
• Respond to guest complaints and special requests to ensure full satisfaction.
• May serve as manager on duty.

Skills

Staff management

Coaching/mentoring

Compliance training

Fluent English

Audit experience

Education

Diploma or degree in Hospitality or Hotel Management, or equivalent

Job description

YOUR DAY TO DAY

People

• Manage day-to-day staffing requirements, plan and assign work, and set performance and development goals for team members, providing mentoring, coaching, and regular feedback
• Train all team members in compliance with governmental and safety regulations, ensuring the team has the tools and equipment to carry out their roles
• Promote teamwork and quality service through daily communication and coordination with other department heads
• Assist with deep-cleaning projects and support the housekeeping team during high-volume periods
• Monitor daily inventory for housekeeping amenities and equipment, and conduct daily inspections for defects

Financial

• Support the preparation and monitoring of the hotel's annual budget, with a focus on increasing profitability
• Maintain proper inventory levels, managing cost per room for supplies and labour

Guest Experience

• Inspect all assigned suites and public areas to ensure furnishings, guest rooms, equipment, linens, and public areas are clean and in good repair, advising team members of deficiencies and providing retraining as needed
• Routinely perform housekeeping duties, including making beds, vacuuming, and cleaning guest suites, to ensure guest satisfaction
• Respond to guest complaints and special requests, ensuring corrective action is taken to achieve full satisfaction
• Carry out the special requests of guests, VIPs, repeat visitors, and club members

Responsible Business

• Maintain and order supplies and equipment in a timely, efficient manner, minimising waste and supporting the hotel's sustainability initiatives
• Maintain procedures for the security of lost and found items
• Perform other duties as assigned; may serve as manager on duty

Accountabilities

• Acts as the top supervisory role in the Housekeeping department, deputising for the Executive Housekeeper as required
• Consistent delivery of Regent's cleanliness and presentation standards across all guest rooms, suites, and public areas
• Effective supervision of housekeeping and laundry team members
• Accurate inventory management and cost control for housekeeping supplies and labour

WHAT WE NEED FROM YOU

• To thrive in this role and bring poise and precision to the guest journey, you'll need:
• Diploma or degree in Hospitality or Hotel Management, or equivalent
• Minimum 4 years' housekeeping experience, including supervisory experience
• Experience handling audits and inventory management
• Fluent English required; other languages an advantage