Housekeeping Supervisor - Regent Kuala Lumpur (Pre-opening)

IHG Hotels & Resorts; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

IHG Hotels & Resorts in Kuala Lumpur seeks a Housekeeping Supervisor to lead Room Attendants, maintain cleanliness standards, and coordinate daily duties. You will inspect rooms, report maintenance needs to Engineering, manage supplies, training, safety, and guest requests, ensuring consistent service and team performance.

As a supervisor, you will ensure high guest room standards, supervise safety practices, and collaborate with other departments to deliver exceptional experiences.

Responsibilities

• Lead the work of Room Attendants and ensure the established standards of cleanliness across all rooms.
• Inspect room cleanliness and the functionality of in-room devices and facilities.
• Log daily events in the Supervisor’s Logbook and follow up on information reported by other Supervisors.
• Raise work orders to Engineering for repair and maintenance tasks.
• Prepare weekly schedules reflecting business needs and KPIs.
• Train and coach colleagues to ensure performance meets task requirements.

Skills

Team leadership

Quality control

Guest service

Safety awareness

Communication

Job description

• Prepare a checklist, rooms assignment, follow-up tasks/responsibilities, and scheduled meal breaks of Room Attendants to use during their daily duties.
• Ensure Room Attendants are equipped with all needed supplies and tools to complete their duties.
• Lead the work of Room Attendants and ensure the established standards of cleanliness, assuring team work and coordination of efforts among colleagues in accomplishing tasks.
• Supervise and inspect the room cleanliness, condition, maintenance, functionalities of in-room guest devices and facilities.
• Logs daily events in Supervisor’s Logbook and follow-up on information reported by the other Supervisors daily.
• Raises job order to Engineering department for repair and maintenance work.
• Prepare a checklist, rooms assignment, follow-up tasks/responsibilities, and scheduled meal breaks of Room Attendants to use during their daily duties.
• Ensure Room Attendants are equipped with all needed supplies and tools to complete their duties.
• Lead the work of Room Attendants and ensure the established standards of cleanliness, assuring team work and coordination of efforts among colleagues in accomplishing tasks.
• Supervise and inspect the room cleanliness, condition, maintenance, functionalities of in-room guest devices and facilities.
• Logs daily events in Supervisor’s Logbook and follow-up on information reported by the other Supervisors daily.
• Raises job order to Engineering department for repair and maintenance work.
• Perform setup of guest’s in-room amenities (arrival, VIPs, special occasions, pre-departure) as per established standards.
• Liaise closely with Florists regarding floral arrangement in guest rooms.
• Supervise, and assist, deep cleaning and any other projects assigned by Assistant Housekeeping Manager or Housekeeping Manager.
• Report maintenance defects in guest rooms and common areas to Engineering Department and follow up.
• Ensure all equipment and machinery are cleaned and maintained in good condition and stored correctly.
• Submit to Housekeeping Manager regular reports on operating supplies & equipment and required equipment repair.
• Respond to guest requests, handle issues and complaints regarding guest room cleanliness or maintenance. If cannot be handled, elevate it to higher managers immediately.
• Maintain constant awareness of safety issues, such as wet floors/broken glasses/frayed electrical cords/water leaks, in public areas and take immediate follow-up actions in coordination with concerned departments to resolve the issues.
• Report accidents or injuries (for both guests and colleagues) to the Regent Service Centre immediately and keep Assistant -Housekeeping Manager or Housekeeping Manager informed.
• Report any breakage/damage and loss of property in guest rooms and facilities to Assistant Housekeeping Manager or Housekeeping Manager.
• Report unusual behaviors/activities of any personnel in the resort premises to Assistant Housekeeping Manager or Housekeeping Manager.
• Comply with the Lost & Found policy and procedures of the resort.
• Work with Assistant Housekeeping Manager/Housekeeping Manager to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Assist in training and constantly coaching the colleagues to ensure their performances meet for the task requirements.
• Provide feedback on colleague performances and report well-deserved recognition or disciplinary issues to Assistant -Housekeeping Manager or Housekeeping Manager.
• Make recommendations/suggestions related to operational requirement to Assistant Housekeeping Manager or Housekeeping Manager.
• Have full knowledge of all resort’s products and facilities with operating hours.
• Maintain positive guest and colleague interactions.
• Comply with the resort’s health, safety and hygiene policies and adhere to conduct personnel grooming and hygiene standards.
• Perform any other duties which may be assigned by the management from time to time.

Your day to day

• Attend morning briefing
• Prepare a checklist, rooms assignment, follow-up tasks/responsibilities, and scheduled meal breaks of Room Attendants to use during their daily duties.
• Ensure Room Attendants are equipped with all needed supplies and tools to complete their duties.
• Lead the work of Room Attendants and ensure the established standards of cleanliness, assuring team work and coordination of efforts among colleagues in accomplishing tasks.
• Supervise and inspect the room cleanliness, condition, maintenance, functionalities of in-room guest devices and facilities.
• Logs daily events in Supervisor’s Logbook and follow-up on information reported by the other Supervisors daily.
• Raises job order to Engineering department for repair and maintenance work.
• Prepare a checklist, rooms assignment, follow-up tasks/responsibilities, and scheduled meal breaks of Room Attendants to use during their daily duties.
• Ensure Room Attendants are equipped with all needed supplies and tools to complete their duties.
• Lead the work of Room Attendants and ensure the established standards of cleanliness, assuring team work and coordination of efforts among colleagues in accomplishing tasks.
• Supervise and inspect the room cleanliness, condition, maintenance, functionalities of in-room guest devices and facilities.
• Logs daily events in Supervisor’s Logbook and follow-up on information reported by the other Supervisors daily.
• Raises job order to Engineering department for repair and maintenance work.
• Perform setup of guest’s in-room amenities (arrival, VIPs, special occasions, pre-departure) as per established standards.
• Liaise closely with Florists regarding floral arrangement in guest rooms.
• Supervise, and assist, deep cleaning and any other projects assigned by Assistant Housekeeping Manager or Housekeeping Manager.
• Report maintenance defects in guest rooms and common areas to Engineering Department and follow up.
• Ensure all equipment and machinery are cleaned and maintained in good condition and stored correctly.
• Submit to Housekeeping Manager regular reports on operating supplies & equipment and required equipment repair.
• Respond to guest requests, handle issues and complaints regarding guest room cleanliness or maintenance. If cannot be handled, elevate it to higher managers immediately.
• Maintain constant awareness of safety issues, such as wet floors/broken glasses/frayed electrical cords/water leaks, in public areas and take immediate follow-up actions in coordination with concerned departments to resolve the issues.
• Report accidents or injuries (for both guests and colleagues) to the Regent Service Centre immediately and keep Assistant -Housekeeping Manager or Housekeeping Manager informed.
• Report any breakage/damage and loss of property in guest rooms and facilities to Assistant Housekeeping Manager or Housekeeping Manager.
• Report unusual behaviors/activities of any personnel in the resort premises to Assistant Housekeeping Manager or Housekeeping Manager.
• Comply with the Lost & Found policy and procedures of the resort.
• Work with Assistant Housekeeping Manager/Housekeeping Manager to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Assist in training and constantly coaching the colleagues to ensure their performances meet for the task requirements.
• Provide feedback on colleague performances and report well-deserved recognition or disciplinary issues to Assistant -Housekeeping Manager or Housekeeping Manager.
• Make recommendations/suggestions related to operational requirement to Assistant Housekeeping Manager or Housekeeping Manager.
• Have full knowledge of all resort’s products and facilities with operating hours.
• Maintain positive guest and colleague interactions.
• Comply with the resort’s health, safety and hygiene policies and adhere to conduct personnel grooming and hygiene standards.
• Perform any other duties which may be assigned by the management from time to time.