Housekeeping Supervisor

Trove Johor Bahru; Johor Bahru; On-site; MYR 33,000 - 56,000; Full time

Job summary

Trove Johor Bahru is seeking a hotel operations supervisor to oversee housekeeping and public areas at our Johor Bahru property. You will lead daily staff shifts, ensure cleanliness across public spaces, and coordinate with maintenance for timely upkeep.

The role requires strong leadership, excellent English communication, and a detail-oriented approach to maintain high standards for guest areas, banquet halls, and facilities. On-site presence and a proactive attitude are essential.

Qualifications

• Leadership and decision-making abilities to guide teams.
• Strong communication and public presentation skills.
• Adaptability to maintain performance under pressure or changes.
• Attention to detail and accuracy in work outputs.
• Ability to build trust and effective relationships across staff.

Responsibilities

• Prepare and brief daily assignments for each staff shift.
• Ensure public areas and other functional areas are kept clean at all times.
• Ensure all equipment and machinery are in good condition and well maintained.
• Supervise daily, weekly and monthly projects for public area staff.
• Coordinate maintenance work with the maintenance department.
• Keep banquet hall and function hall ready and clean for events and conferences.
• Maintain cleanliness in back areas, lobby, hotel grounds, and guest areas.
• Report safety or security hazards to the security department.
• Maintain minimum stock and cost control for materials.
• Ensure spa and gym areas are clean and well maintained.

Skills

Leadership

Communication

Adaptability

Detail Orientation

Coworker Relationships

Talent Management

Applied Business Knowledge

English Proficiency

Job description

• Prepare and brief daily assignment for each staff shift.
• Ensure that all public areas and other functional areas are kept clean at all times.
• Ensure that all equipment and machine in good condition and well maintain.
• Checking and supervise daily, weekly and monthly project for public area staff.
• Ensure all maintenance job are attended in coordinate with the maintenance department.
• Ensure banquet hall and function hall are kept ready and clean for function and conferences.
• Ensure back area is clean and maintain.
• Ensure lobby area and hotel area in good condition and clean always.
• Ensure hotel landscape and potted plant in good condition and clean.
• Ensure guest toilet in good condition and clean always.
• Report any safety or security hazard to security department.
• Maintain minimum stock and cost control for all material.
• Ensure cleanliness for other facilities e.g. spa and gym in good condition and well maintain.

PERFORMANCE GOALS & PERFORMANCE EVALUATION CRITERIA

Leadership

• Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills.
• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Building Relationships

• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
• Applied Business Knowledge - Evaluates market conditions, organizational objectives, and important aspects of the business to accurately diagnose market opportunities and threats; anticipates opportunities and threats, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.

REQUIRED SKILLS

• Good written and talk in English in order to communicate with guests
• Presentable, well groomed with leadership quality.