Assistant Housekeeper

Hilton; Selangor; On-site; MYR 28,000 - 45,000; Full time

Job summary

Hilton is seeking an Assistant Housekeeper in Selangor, Malaysia, to ensure outstanding cleanliness and guest satisfaction on assigned floors. You will supervise housekeeping staff, manage inventory, and coordinate with other departments to maintain seamless operations.

Responsibilities include leading housekeeping attendants, inspecting rooms, scheduling shifts, handling guest requests, and training new staff to uphold Hilton’s high standards of cleanliness and service.

Qualifications

• Proven experience as an Assistant Housekeeper or similar role in the hospitality industry.
• Strong leadership and organizational skills.
• Excellent understanding of housekeeping procedures and standards.
• Ability to handle guest complaints and resolve issues efficiently.
• Good communication and interpersonal skills.
• Attention to detail and a commitment to maintain high standards.

Responsibilities

• Lead and oversee housekeeping attendants on assigned rooms and floors, ensuring cleanliness standards.
• Inspect rooms and public areas to meet high hotel standards.
• Monitor and maintain housekeeping supplies and equipment.
• Organize work schedules for optimal coverage and efficiency.
• Address guest requests and resolve housekeeping issues promptly.
• Train new staff to uphold cleanliness and service standards.
• Coordinate with front desk, maintenance and other departments.
• Report key operations metrics such as guest satisfaction and cleanliness ratings.
• Proven experience as an Assistant Housekeeper or similar role.
• Strong leadership and organizational skills.

Skills

Leadership

Organization

Guest service

Communication

Attention to detail

Problem solving

Job description

Job Identification: 220964

Job Category: Housekeeping and Laundry

Job Schedule: Full time

You will ensure the highest standards of cleanliness and guest satisfaction on assigned floors, supervise housekeeping staff, manage inventory, and coordinating with other departments to maintain a seamless operation. As an Assistant Housekeeper, you’re not just managing housekeeping staff – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Manage Housekeeping Staff: Lead and oversee the work of housekeeping attendants on assigned rooms and floors, ensuring adherence to cleanliness standards.

• Inspect Rooms and Facilities: Conduct regular inspections to ensure all rooms and public areas meet the hotel’s high standards.

• Manage Inventory: Monitor and maintain housekeeping supplies and equipment, ensuring availability and proper usage.

• Schedule Shifts: Organize work schedules for housekeeping staff to ensure optimal coverage and efficiency.

• Handle Guest Requests: Provide excellent customer service to guests, making them feel welcome and addressing their needs. Address special cleaning requests and resolve any housekeeping-related issues promptly.

• Train New Employees: Mentor and train new housekeeping staff to uphold the hotel’s standards of cleanliness and service.

• Coordinate with Other Departments: Work closely with the front desk, maintenance, and other departments to ensure smooth operations.

• Report on Operations: Track and report key performance indicators, such as guest satisfaction and cleanliness ratings.

• Proven experience as an Assistant Housekeeper or similar role in the hospitality industry.

• Strong leadership and organizational skills.

• Excellent understanding of housekeeping procedures and standards.

• Ability to handle guest complaints and resolve issues efficiently.

• Good communication and interpersonal skills.

• Attention to detail and a commitment to maintain high standards.