Assistant General Manager

PROMAID SERVICES & SUPPLIES SDN. BHD.; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Basic Salary + Allowance + Monthly Com

EPF, SOCSO, EIS

Annual Leave, Medical Leave, Company G

Yearly Bonus

Job summary

PROMAID SERVICES & SUPPLIES SDN. BHD. seeks an Assistant General Manager to lead a diverse operations team and support corporate administration across departments in Malaysia.

You will coordinate with customer service, planning, and business development, monitor performance, and drive improvements while ensuring service quality and staff development. The role emphasizes leadership and cross-functional collaboration.

Qualifications

• Diploma or Bachelor’s degree in a relevant field.
• Minimum 3–5 years of experience in corporate administration, operations, executive support or related functions.
• Experience in customer account management, operation planning, and business development.

Responsibilities

• Support General Manager in building a diverse operations team.
• Monitor department performance and guide improvements in service quality.
• Collaborate with customer service to plan schedules based on labor and customer needs.
• Support handling of customer complaints to ensure satisfaction and retention.
• Plan internal route schedules with planners according to labor availability.
• Coordinate with department PIC on business operations and progress.
• Track key operational matters and report delays or issues to General Manager.
• Aim for 100% monthly service completion across the service team.
• Assist with business proposals, corporate initiatives and management assignments.

Skills

Leadership

Cross-functional coordination

Communication

Problem-solving

Decision-making

English proficiency

Bahasa Malaysia proficiency

Mandarin (advantage)

Education

Diploma

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Marketing

Bachelor’s Degree in Finance

Bachelor’s Degree in Secretarial

Job description

Support General Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to operations.

Monitor department / team performance, provide guidance, and continuously improve service quality.

Collaborate with customer service department to plan and prepare customer schedule according to labor requirements, availability and customer requirement.

Support customer service department to handle and resolve customer complaints efficiently, ensuring customer satisfaction and retention.

Collaborate with planner to plan and prepare internal route-rides schedule according to labor availability.

Coordinate with department P.I.C on business operations, project progress and outstanding matters in different department.

Monitor key operational matters, highlight delays or issue and provide regular updates to the General Manager.

Mandate and ensure a 100% monthly service completion rate across the entire service team.

Support business proposals, corporate initiatives and other management assignments.

Requirements:

Proficient in both written and spoken English and Bahasa Malaysia candidates.

Mandarin-speaking is an added advantage.

Candidates must possess at least a Diploma, Bachelor’s Degree in Business Administration, Marketing, Finance, Secretarial or relevant studies.

Minimum 3 - 5 years of relevant working experience in corporate administration, operations, executive support or related functions.

Experience in customer account management, operation planning, and business development.

Strong leadership, communication, problem-solving and decision-making skills.

Strong leadership and cross-functional coordination abilities.

• Basic Salary + Allowance + Monthly Sales Commission
• EPF, SOCSO, EIS
• Annual Leave, Medical Leaves, Company Gathering & Activity
• Annual Salary Increment + Yearly Bonus

What can I earn as an Assistant General Manager