Assistant General Manager (Management & Operations)

Private Advertiser; Johor Bahru; On-site; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Senior management exposure

Career progression to GM

Professional development

Job summary

Private Advertiser in Malaysia seeks an Assistant General Manager (Management & Operations) to lead Merchandising, Operations, Warehouse & QC, and Marketing, translating business objectives into actionable plans. You will guide department heads, monitor KPIs, optimize stock and purchasing, ensure SOP compliance, and drive cross-functional coordination with external stakeholders.

The role offers senior management exposure and career progression to General Manager based on performance; strong

Qualifications

• Minimum 5 years of relevant working experience, preferably in management, retail operations, FMCG, merchandising or supply chain-related functions.
• Proven experience in team leadership, project coordination or cross-department management.
• Experience in optical retail is an advantage.

Responsibilities

• Directly oversee the Merchandising, Operations, Warehouse & QC, and Marketing departments.
• Set departmental priorities, monitor KPIs and ensure timely completion of business objectives.
• Guide department heads, review performance and ensure accountability.
• Coordinate interdepartmental projects and resolve operational issues.
• Report departmental performance, key challenges and recommendations to management.
• Oversee product sourcing, purchasing plans, supplier management and inventory planning.
• Monitor sales trends, stock movement, product availability and replenishment requirements.
• Coordinate purchase orders, supplier commitments, stock transfers and damaged-goods claims.
• Identify opportunities to optimize stock levels, purchasing efficiency and product performance.
• Monitor outlet sales performance and KPI achievement.
• Ensure SOPs, promotions and customer service standards are applied consistently.
• Review underperforming outlets and coordinate corrective action plans.
• Improve manpower planning, resource allocation and operational efficiency.
• Oversee promotional campaigns, digital marketing, roadshows and corporate events.
• Coordinate meetings, partnerships and special projects with external stakeholders.
• Attend external meetings and translate or interpret when required.
• Prepare proposals, presentations, meeting notes and follow-up reports.
• Use AI tools to support research, analysis and productivity.
• Identify business risks, operational gaps and opportunities for continuous improvement.

Skills

Leadership

Strategic planning

Project coordination

Cross-functional collaboration

Analytics

English

Bahasa Malaysia

Mandarin

MS Office

AI tools

Tools

ChatGPT

Job description

Assistant General Manager (Management & Operations)

The Assistant General Manager (AGM) is responsible for the overall management, supervision and performance of the Merchandising, Operations, Warehouse & Quality Control (QC), and Marketing departments.

The AGM shall provide leadership and direction to the respective department heads, establish departmental priorities, monitor performance against agreed KPIs and ensure effective coordination across all functions.

The role is accountable for translating the Company's business objectives and management decisions into actionable departmental plans, ensuring efficient execution, effective resource utilization, proper internal controls and continuous business improvement.

The AGM will also oversee external stakeholder coordination, business partnerships, corporate activities and special projects as assigned by the Founder & Managing Director.

Key Responsibilities

Directly oversee the Merchandising, Operations, Warehouse & QC, and Marketing departments.

Set departmental priorities, monitor KPIs and ensure timely completion of business objectives.

Guide department heads, review performance and ensure accountability.

Coordinate interdepartmental projects and resolve operational issues.

Report departmental performance, key challenges and recommendations to management.

Oversee product sourcing, purchasing plans, supplier management and inventory planning.

Monitor sales trends, stock movement, product availability and replenishment requirements.

Coordinate purchase orders, supplier commitments, stock transfers and damaged-goods claims.

Identify opportunities to optimize stock levels, purchasing efficiency and product performance.

3. Retail Operations

Monitor outlet sales performance, KPI achievement, staff productivity and operational standards.

Ensure consistent implementation of company SOPs, promotions and customer service standards.

Review underperforming outlets and coordinate corrective action plans.

Improve manpower planning, resource allocation and operational efficiency.

4. Warehouse & Quality Control

Oversee warehouse workflow, stock accuracy, order fulfilment and QC procedures.

Ensure proper coordination of receiving, storage, picking, packing, dispatch and stock transfers.

Investigate stock discrepancies, damaged goods and fulfilment issues.

Improve warehouse productivity, inventory control and process compliance.

5. Marketing & Event Management

Oversee promotional campaigns, digital marketing, roadshows and corporate events.

Coordinate manpower, equipment, stock and marketing materials for activities.

Review campaign performance, marketing expenditure and business results.

Work with relevant departments to ensure effective campaign and event execution.

6. External Stakeholder Coordination

Liaise with business partners, suppliers, external organizations and relevant stakeholders.

Coordinate meetings, corporate activities, partnerships and special projects.

Attend external meetings and events and provide English translation or interpretation support when required.

Prepare proposals, presentations, meeting notes and follow-up reports.

7. Business Analysis & Management Reporting

Analyse sales performance, inventory movement, operational efficiency and marketing results.

Prepare management reports, business proposals and improvement plans.

Use AI tools, including ChatGPT, to support research, analysis, documentation and productivity.

Identify business risks, operational gaps and opportunities for continuous improvement.

Job Requirements

Minimum 5 years of relevant working experience, preferably in management, retail operations, FMCG, merchandising or supply chain-related functions.

Proven experience in team leadership, project coordination or cross-department management.

Experience in optical retail is an advantage.

Strong leadership, analytical thinking, problem-solving and decision-making skills.

Proficient in English, Bahasa Malaysia and Mandarin is preferred.

Good written communication, reporting, presentation and coordination skills.

Proficient in Microsoft Office, particularly Excel, Word and PowerPoint.

Familiar with ChatGPT and other AI tools for research, analysis and work efficiency.

Willing to travel and attend external meetings, roadshows and company events when required.

Able to manage multiple priorities, work independently and ensure timely follow-through.

What We Offer

Competitive salary package

Senior management exposure with responsibility for four key departments.

Opportunity to contribute to business strategy and company-wide improvements.

Professional development and potential career progression to General Manager, subject to performance and business requirements.