ASSISTANT - CUSTOMER SERVICE (CONTRACT)

Credit Bureau Malaysia; Malaysia; Hybrid; MYR 20,000 - 31,000; Full time

Job summary

Credit Bureau Malaysia is seeking a detail-oriented individual to handle customer service across multiple e-commerce platforms, including handling inquiries and disputes, managing returned parcels, and ensuring accurate product listings.

The role involves monthly expiry checks, warehouse coordination, and general e-commerce operations support. Fresh graduates are welcome, with a minimum SPM or Diploma qualification and strong English communication skills expected.

Qualifications

• Must have good written and spoken English.
• Strong organizational and time management abilities are essential.
• Detail-oriented with ability to manage orders and product checking.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Able to work independently and as part of a team.

Responsibilities

• Provide customer service across e-commerce platforms including inquiries and disputes.
• Manage returned parcels and coordinate with warehouse/ops teams.
• Upload and maintain product listings across Shopee, Lazada, TikTok Shop and Brand.com.
• Conduct monthly expiry checks on inventory.
• Support day-to-day e-commerce operations and administrative tasks.

Skills

English communication

Time management

Attention to detail

Microsoft Office

Independent and collaborative work

Education

SPM

Diploma

Tools

Microsoft Office

Job description

This role is responsible for providing customer service and operational support across e-commerce platforms, including customer enquiries, marketplace disputes and appeals, returned parcel management, product listing, and expiry checks, to ensure timely customer support, accurate product information, and smooth e-commerce operations.

Key Responsibilities:

1. E-commerce Customer Service

• Monitor and respond to customer enquiries via Shopee, Lazada, TikTok Shop and the official Brand.com website chat in a timely and professional manner.
• Provide accurate information regarding products, orders, delivery status, promotions, refunds, returns and other customer enquiries.
• Submit and follow up on marketplace disputes related to orders, returns, refunds, delivery issues and other relevant cases.
• Prepare and submit appeals for marketplace penalty points where applicable.

3. Returned Parcel Management

• Monitor returned parcels across all marketplace platforms.
• Coordinate with the relevant warehouse/operations team to ensure returned parcels are received and processed accordingly.
• Check the condition and quantity of returned items against the relevant order details.
• Follow up on discrepancies, missing items or damaged products.
• Ensure refunds, replacements or other necessary actions are followed up within the required timeline.

4. Product Listing & Uploading

• Upload and maintain product listings across Shopee, Lazada, TikTok Shop and Brand.com.
• Ensure product information, descriptions, images, pricing, promotions, SKU, stock availability and other relevant information are accurate and up to date.

5. Product Expiry Check

• Conduct monthly expiry checks for e-commerce inventory/products.

6. General E-commerce Operations

• Support day-to-day e-commerce operations and administrative tasks as assigned.
• Perform any other duties and responsibilities assigned by Management from time to time.

Requirements

• Minimum SPM, Diploma, or equivalent.
• Fresh graduates are welcome to apply.
• Basic computer skills with proficiency in Microsoft Office.
• Good English communication and writing skills.
• Strong organizational and time management skills.
• Good attention to detail when handling orders and product checking.
• Ability to work independently and collaboratively in a team environment.