Assistant E-Commerce Manager

Randstad Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 160,000; Full time

Benefits offered by this job

Opportunity to grow

Yearly performance bonus

Competitive remuneration

Job summary

Randstad Malaysia is seeking an agile Assistant E-Commerce Manager to own and grow the brand's online business in Malaysia. You will blend strategic planning with end-to-end execution across marketplaces, ads, listings, and stock forecasting.

You will manage mega-sale campaigns, performance marketing, store health, livestreams, and affiliate networks, reporting to the Country Manager. A passion for pet care is a plus.

Qualifications

• 2+ years of solid e-commerce sales and operational experience.
• Strong track record in managing marketplace accounts (Shopee, Lazada, TikTok Shop) and ads.
• Excellent English fluency and analytical skills.

Responsibilities

• Own the Malaysia e-commerce plan and hit GMV/ROAS targets within budget.
• Plan and execute on-platform ads and coordinate off-platform traffic campaigns.
• Manage store health: listings, thumbnails, keywords, and descriptions.

Skills

E-commerce sales

Performance marketing

Listings optimization

Channel management

Education

Bachelor's Degree

Tools

SIS

Job description

opportunity to grow

yearly performance bonus

competitive remuneration package

about the company

Our client is an iconic, world-renowned Japanese pet nutrition powerhouse, globally famous for producing high-demand, premium treats and cat/dog food lines. Rapidly scaling across Southeast Asia's digital landscape, they are expanding their presence across major online marketplaces and direct-to-consumer platforms. To take full ownership of their digital commercial growth in Malaysia, they are seeking a high-agility, operational-and-strategic Assistant E-Commerce Manager reporting directly to the Country Manager.

about the job

In this dynamic, individual contributor role, you will be in the driver’s seat to own and grow the brand's e-commerce business in Malaysia. You will combine strategic e-commerce planning with end-to-end execution—managing mega-sale campaigns, performance marketing (ROAS), listing health, affiliate networks, livestream content, and stock forecasting.

Key Responsibilities:

• Commercial Strategy & Planning: Own the market e-commerce plan, setting channel mix, promotional mechanics, and mega-sale campaign calendars to hit sellout/GMV and ROAS targets within budget.
• Performance Marketing & Ads: Plan and execute on-platform advertising (search, GMV Max, discovery) and coordinate off-platform traffic campaigns (Meta, Google, CPAS).
• Listing & Store Health Management: Manage storefronts (SIS), optimize thumbnails, titles, keywords, and descriptions, while ensuring high chat response rates, positive reviews, and policy compliance.
• Affiliate & Live Commerce: Build and manage the affiliate partner network and oversee livestreaming calendars, UGC content pipelines, and promotional co-funding with marketplace account managers.
• Demand Forecasting & Operations: Analyze stock movements, forecast demand, and coordinate with distributors to mitigate out-of-stock (OOS) risks on hero SKUs ahead of major campaigns.
• Analytics & Performance Reporting: Monitor KPI trends (GMV, repeat purchase rate, customer acquisition cost, shop health) to diagnose issues and optimize channel performance.

requirements

• Proven Experience: Minimum 2 years of solid e-commerce sales and operational experience, preferably from the brand side or top-tier digital agencies.
• Domain & Channel Expertise: Strong track record in managing marketplace key accounts (Shopee, Lazada, TikTok Shop), performance marketing, and store operations.
• Category Preference: Background in Pet Care or FMCG consumer goods is highly prioritized. Passion for pet care (or pet ownership) is a big plus!
• Key Attributes: Excellent English fluency, strong analytical capability, proactive problem-solver, and highly skilled in commercial negotiations.

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree