ASSISTANT, ADMISSION

KPJ Selangor Specialist Hospital; Seremban; On-site; MYR 30,000 - 54,000; Full time

Job summary

KPJ Selangor Specialist Hospital is looking for an Admission Clerk to oversee the admission unit, ensuring accurate patient data entry and timely processing of documents. You will coordinate deposits, guarantees, and insurance-related paperwork while maintaining efficient patient flow.

The role requires attention to detail, good communication, and the ability to work within a team to meet operational targets. Prior experience in hospital admissions is preferred.

Qualifications

• Minimum SPM or equivalent required.
• 1 year working experience in a similar role is preferred.
• Familiarity with admission processes and documentation is a plus.

Responsibilities

• Plan, organize, direct day-to-day operations of the Admission unit.
• Ensure patient particulars are entered accurately on admission forms.
• Verify that information on admission forms is valid and complete.
• Attach and file supporting documents appropriately.
• Ensure Guarantee Letter (GL) verification and scanning before treatment.
• Coordinate deposit collection and issue receipts with clear co-payment details.
• Direct patients to wards as per management targets.
• Monitor the BMS system closely and respond to alerts.
• Comply with occupational health and safety standards and ISO requirements.

Skills

Good communication

Interpersonal skills

Basic computer skills

Education

SPM or equivalent

Job description

Job Description:

• To plan, organize, direct, control day to day operations of Admission unit
• To ensure patient’s particulars be entered in the admission forms
• To ensure information patient on admission form are valid and accurate
• To ensure supporting or related documents attached accordingly
• To ensure Patient’s guarantee form be filled-up and signed by relative
• To ensure an efficient service for admission flow on insurances and MCO cases.
• To quickly and courteously response to all Corporate Clients complaints and query
• To ensure that deposit is collected on the admission date and receipt issued immediately and correctly and the related information and co-payment should be informed to patient accordingly
• To ensure that patients be sent to wards within the target set by management
• To monitoring BMS system closely
• To ensure all Guarantee Letter (GL) are verified are valid/accurate and scanned before patient proceeding to get treatment
• To ensure update the initial GL in GL’s system accordingly and accurately
• To checking patient’s limit and non-cover item/procedure before patient proceed any surgery/procedure
• To ensure important notes should be inform to respective patient/ person/services accordingly
• To ensure that all insurance form fill up by consultant and Guarantee letter are received within 24 hours
• To perform any other duties as and when required by the management.
• Responsible and accountable to carry out duties as in the Occupational Safety and Health Act Regulations 1994
• Conformance to ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007, and/or Hospital Accreditation requirements
• Responsible and accountable to carry out all 5s activities directed by the Management
• To adhere to Standard People Practice (SPP)

Job Requirement:

Education:

• Minimum Sijil Pelajaran Malaysia (SPM) or certification needed

Knowledge and Experiences:

• 1 years working experience

Skills & Competencies:

Special skills required

• Good communication and interpersonal skills
• Basic computer skills

Personal attributes

• Knowledgeable and having strong commitment towards job responsibilities
• Able to work independently and as a team.
• Positive and resilience