ASSISTANT, GUARANTEE LETTER

Johor Specialist Hospital; Johor Bahru; On-site; MYR 24,000 - 36,000; Full time

Job summary

Johor Specialist Hospital in Johor Bahru is seeking an Admission Clerk who will assist in the timely registration of patients. This role involves collecting deposits and ensuring all admission documents and patient information are processed accurately.

The ideal candidate will have a minimum SPM or equivalent education and possess excellent communication skills in Bahasa Malaysia and English. Previous experience in the healthcare industry is an advantage. This role requires a good personality and the ability to work under pressure.

Qualifications

• At least 2 years of experience in the healthcare industry is an advantage.

Responsibilities

• Timely register any IP/DC patient in all systems.
• Update patient/guardian current information for each episode in the system.
• Maintain good relationships with patient/guardian.

Skills

Computer literate

Excellent written and verbal communication in Bahasa Malaysia and English

Knowledge of written and spoken Mandarin

Education

Minimum SPM or equivalent education

Job description

General Description

This staff shall assist the Business Office Executive and officer in performing the functions of Admission Clerk. The role involves timely registration of inpatient (IP) and daycare (DC) patients with the latest personal information, collection of deposit, and governance with a valid Initial Guarantee Letter (IGL) in all systems.

Responsibilities

• Timely register any IP/DC patient in all systems.
• Update patient/guardian current information for each episode in the system.
• Photocopy NRIC and related documents for record keeping.
• Ensure all documents are complete and submitted for record purposes.
• Confirm patient/guardian understand admission documents before signing.
• Adhere to PDPA regulations.
• For elective cash‑paying cases, ensure full payment of deposit.
• For billing patients, ensure governance with a valid initial guarantee letter.
• For life‑threatening cases, obtain top‑management approval before proceeding.
• For emergency cases, collect the balance of deposit within 24hours.
• Coordinate with Bed Manager/UM on call for bed allocation in accordance with bed entitlement or request.
• Ensure efficient use of ward resources.
• Prepare daily collection reports; ensure collections are banked in CDM per KPH Group policy.
• Maintain good relationships with patient/guardian.
• Escort patients (without drip/non‑A&E cases) to the nursing counter as per ward assignment.
• Respond to queries from patient/guardian regarding billing matters.
• Prepare reports for management review.
• Carry out duties as required in accordance with KPJ Group policies, working instructions, and SOPs.

Requirements

• Minimum SPM or equivalent education.
• At least 2years of experience in the healthcare industry (advantage).

Skills & Competencies

• Computer literate; knowledge of computerized accounting software is an advantage.
• Excellent written and verbal communication in Bahasa Malaysia and English.
• Knowledge of written and spoken Mandarin is an advantage.

Personal Attributes

• Good personality, pleasant individual and a team player.
• Able to work independently and under pressure, with tight deadlines.