CASHIER, PATIENT PAYMENT

KPJ Selangor Specialist Hospital; Tebrau; On-site; MYR 20,000 - 36,000; Full time

Job summary

KPJ Selangor Specialist Hospital in Malaysia is seeking an Admissions/Billing/Cashiering Clerk to handle admissions, billing, cash handling and insurance/MCO duties. The role requires coordination across departments and accurate data entry in K-CIS 2 and HITS 2.

You will assist in deposits, receiving payments, and responding to patient queries. Candidates should have SPM or Diploma, strong Bahasa Malaysia and English, and be IT-literate with full willingness to work after hours and on weekends.

Qualifications

• SPM or Diploma certificate with relevant experience or an equivalent combination of education and work-related experience.
• Good written and communication skills in Bahasa Malaysia & English are essential.
• IT literate and proficient with Microsoft Office.
• Willing to work after office hours, on weekends and public holidays (whenever required).
• Good personality, pleasant appearance and able to communicate to the public.
• Able to coach and supervise junior staff.

Responsibilities

• Must have updated information on room charges and room status.
• Well-versed with admission procedures and be able to explain to patient on the procedures during admission process.
• Responsible to complete all admission forms and obtain relevant data and documents from patient / relatives during admission process.
• To coordinate with MCO Unit to process request from patient who use their insurance cards to obtain initial guarantee letters.
• Be able to verify all Guarantee Letters, validity period, bed eligibility, coverage limit from corporate companies, MCO and insurance companies.
• Responsible to collect deposits (as per schedule) for cash paying and patient under insurance and to provide payer with official receipts accordingly.

Skills

Bahasa Malaysia & English

Communication

Customer service

IT literate

Microsoft Office

Team supervision

Flexibility

Education

SPM or Diploma certificate

Tools

Microsoft Office

Job description

SUMMARY OF DUTIES / RESPONSIBILITIES

This staff shall perform the functions of Admission Clerk, Billing Clerk, Cashier Clerk and Insurance/MCO Clerk and as stipulated in the Duty Roster.

MAIN DUTIES/RESPONSIBILITIES

1.0 Cashiering functions

• 1.1 Responsible to generate patient’s bill.
• 1.2 Responsible to collect all payments and issue official receipts for all transactions.
• 1.3 Responsible to arrange the agreement of deferred payment after approval from authorized personnel.
• 1.4 To ensure all the required documents are obtained and in order.
• 1.5 Responsible to ensure cash and credit card refund is done with proper approval from the Business Office Supervisor or Business Office Executive For cash refund of > RM500, get approval from Accountant.
• 1.6 Responsible to generate Detail Close Till Report from HITS 2 and ensure own collection tally with the report.
• 1.7 Responsible for the safety of own collection.
• 1.8 Responsible to ensure the daily cash drop is done and recorded in accordance with KPJ policy.

2 Billing Clerk functions

• 2.1 Responsible to enter / update all charges relating to patient’s treatment.
• 2.2 Responsible to check with wards / other services and to ensure that all charges have been properly taken Up before patient is discharged.
• 2.3 Responsible to check and ensure that billing is done accurately before finalization of bill.
• 2.4 Responsible to attend to patient’s query regarding the bill, charges and payments.
• 2.5 Responsible to reconfirm all Guarantee Letters, validity period, coverage limit with MCO Unit and insurance Companies before releasing patient for discharge.
• 2.6 To ensure patient is properly discharged in K-CIS 2 once bill is finalized.
• 2.7 To ensure GL validity had been done during received Final Guarantee Letter from Insurance Companies/ Manage Care Organization (MCO).
• 2.8 Responsible to contribute in ensuring quality objective of the Unit is met.

3.0 Admission Clerk functions

• 3.1 Must have updated information on room charges and room status.
• 3.2 Well-versed with admission procedures and be able to explain to patient on the procedures during admission process.
• 3.3 Responsible to complete all admission forms and obtain relevant data and documents from patient / relatives during admission process. All patient data must be updated in K-CIS 2 and HITS 2.
• 3.4 To coordinate with MCO Unit to process request from patient who use their insurance cards to obtain initial guarantee letters.
• 3.5 Be able to verify all Guarantee Letters, validity period, bed eligibility, coverage limit from corporate companies, MCO and insurance companies.
• 3.6 Responsible to collect deposits (as per schedule) for cash paying and patient under insurance and to provide payer with official receipts accordingly.
• 3.7 To assist Credit Control Clerk to collect initial deposits and top up deposits.
• 3.8 Responsible to send mobile patients / relatives, admission form and other related documents to the wards.
• 3.9 To coordinate with Medical Records registration staff on any update of patient information that needs updating in HITS 2.

4 MCO Clerk functions

• 4.1 Responsible to ensure that all Initial Guarantee Letters request are submitted to relevant insurance /MCO for patients under the Insurance/ MCO coverage and response received.
• 4.2 Responsible to ensure all insurance forms are filled up by Admitting Consultants on timely basis.
• 4.3 Responsible to fax copy of bills and medical reports to Insurance/ MCO companies for issuance of final Guarantee Letter.
• 4.4 To ensure that patients be informed immediately on the feedback from insurance companies, favorable or unfavorable.
• 4.5 Responsible to respond to all queries made by Insurance/ MCO Companies on timely manner
• 4.6 To ensure GL validity had been done in HITS2 during received Final Guarantee Letter from Insurance Companies/ Manage Care Organization (MCO).
• 4.7 Daily check the completeness of document to be submitted to the Insurance / Manage Care Organization (MCO).
• 5.9 Daily Assist on compile the document needed for submission purposes.

5.0 Other related jobs

• 5.1 Other special assignments and adhoc task that required by the Business Office Executive at anytime.
• 5.2 To be prepared to relieve other staff when they are on leave or away from office.
• 5.3 To responds to any queries by Business Office Executive or Business Office Supervisor at anytime.

QUALIFICATIONS REQUIRED

• 1. SPM or Diploma certificate with recognized institution or related field with relevant experience or an equivalent combination of education and work-related experience.
• 2. Good written and communication skills in Bahasa Malaysia & English Language are essential.
• 3. IT literate and proficient with Microsoft Office.
• 4. Willing to work after office hours, on weekend and public holidays (whenever required).
• 5. Good personality, pleasant appearance and able to communicate to the public.
• 6. Able to coach and supervise junior staff.

EXPERIENCE REQUIRED

• 1. 1 years of relevant experience or an equivalent combination of education and work related experience.
• 2. Preferably with relevant experience in Hospital /Healthcare business or an equivalent combination of education and work related experience.

PERSONAL CHARACTERISTICS

• 1. Demonstrates the excellent ability to interact with patient, employees and third parties that reflect highly on the hospital.
• 2. Problem solving, reasoning, motivating, organizational and training abilities.
• 3. Ability to work under pressure and meet deadlines.
• 4. Detail oriented, team builder, passionate.
• 5. Excellent English in both verbal and written communication.