ASSISTANT, ADMISSION

Ampang Puteri Specialist Hospital; Malaysia; On-site; MYR 27,900 - 39,060; Full time

Job summary

Ampang Puteri Specialist Hospital is looking for an Admission Clerk to assist the Business Office Executive. The role involves timely registration of Inpatient and Daycare patients, updating essential information, and ensuring document accuracy.

The ideal candidate should possess a minimum SPM and have 2 years of experience in the healthcare sector. Good communication skills in Bahasa Malaysia and English are necessary, and knowledge of Mandarin is an advantage.

Qualifications

• 2 years of working experience in the healthcare industry.
• Ability to work independently and under pressure.

Responsibilities

• Register IP/DC patients at all systems.
• Update patient/guardian information for each episode.
• Ensure documents are complete and signed.
• Collect deposits for elective cash paying cases.
• Liaise with Bed Manager/UM for bed allocation.
• Prepare daily collection reports.

Skills

Computer literate

Good written and communication skills in Bahasa Malaysia

Good written and communication skills in English

Knowledge in written and spoken Mandarin

Education

Minimum SPM or equivalent

Job description

GENERAL DESCRIPTION

This staff shall assist the Business Office Executive and officer in performing the functions of Admission Clerk. To timely register for any Inpatient (IP) / Daycare patient (DC) with the latest personal information, collection of deposit or govern with a valid Initial Guarantee Letter (IGL) in all systems.

JOB DESCRIPTION

Responsible to timely register any IP/DC patient at all systems. The duties include:

• Update patient/guardian current information for each episode in the system.
• Photocopy NRIC and other documents for record. All documents are complete and submitted for record purposes.
• Ensure patient/guardian are duly understood on the admission documents and other paperwork before signing.
• Adhere to PDPA.
• For elective cash paying cases, ensure full payment of deposit. For billing patients, ensure governance with a valid initial guarantee letter.
• For life‑threatening cases, obtain top management approval before proceeding with the procedure.
• For emergency cases, collect the balance of the deposit within 24hrs.
• Liase with Bed Manager/UM on call for bed allocation according to bed entitlement or request. Ensure efficient usage of ward.
• Prepare daily collection report and bank the collections in CDM according to KPH Group policy.
• Maintain a good relationship with patient/guardian.
• Escort patient (without drip/non‑A&E case) to nursing counter according to ward assignment.
• Attend to queries from patient/guardian regarding patient billing matters.
• Prepare report for management review.
• Work as required in accordance with KPJ Group policy, working instructions, and SOPs.

JOB REQUIREMENT

Education: Minimum SPM or equivalent.

Knowledge and Experience: 2 years of working experience in the healthcare industry will be an advantage.

Skills & Competencies:

• Computer literate and knowledge of computerized accounting software is an added advantage.
• Good written and communication skills in Bahasa Malaysia and English are essential.
• Knowledge in written and spoken Mandarin would be an advantage.

Personal Attributes:

• Good personality, pleasant individual and a team player.
• Able to work independently, work well under pressure and with tight deadlines.