ASSISTANT, CREDIT ADMIN

KPJ Selangor Specialist Hospital; George Town; On-site; MYR 28,000 - 47,000; Full time

Job summary

KPJ Selangor Specialist Hospital is seeking an experienced Billing Clerk to manage inpatient billing, ensure accurate charges, and process discounts when required.

You will collect payments from self-paying patients and guarantee letters, upload documents to the portal, and liaise with companies for final guarantees before discharge.

The role emphasizes attention to risk controls, adherence to hospital policies, and efficient coordination with wards and credit admin.

Qualifications

• Prior billing experience preferred.
• Knowledge of inpatient billing processes.
• Ability to handle confidential information.

Responsibilities

• Obtain charge tickets from wards and finalize inpatient bills after all charges are received.
• Generate bills and discount bills if required; ensure correct charges are applied.
• Collect payments from self-payment cases and from guarantors.
• Fax or upload documents to portal; confirm receipt and obtain final guarantees.
• Prepare complete bills for credit admin and respond to company queries.
• Request top-up limits of coverage from companies when exceeded.
• Update Bed Management System and excess amounts in HITS/BO Portal.
• Ensure all patient excesses are collected on discharge and guarantee letters are received.

Skills

Billing accuracy

Cash handling

Document handling

Customer service

Education

Minimum SPM

Maximum Diploma

Job description

Job Description

1. Responsible for obtaining charge tickets from wards and to finalize inpatient bills upon received all the charges for patients’ discharges.




2. Responsible to generate bill and discount bill (if required). Ensure the correct charges are charged in the bills.




3. To collect payment from self payment cases and patient using guarantee letter




4. To fax/upload document in portal, confirm received and follow up the final guarantee letters from companies and ensure guarantee letters are obtained before patients are released.




5. Prepare the complete bills to credit admin and response to any queries from companies




6. To request top up limit of coverage for patients from company (if exceeded)




7. To update in Bed Management System and excess amount to update in HITS, BO Portal




8. Ensure all the patients’ excess to be collected upon patients’ discharges and guarantee letters are received




9. Call and sending infoblast to patient regarding refund and payment notification




10. Serve with kindness to all patients during their admission to hospital




11. To carried out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994:-

• To take reasonable care at work for the safety of yourself and other persons;




• To co-operate with your employer or any other person in the discharge of any duty;




• To wear or use any protective equipment or clothing provided by the employer.




• To comply with any instruction or measure on occupational safety and health.

12.Participate actively in any other newservice that is introduced

1. Ensure compliance of Patient safetygoals as safety improvement measures recommended by World Alliance for Patient Safety (2008)




2. Ensure the policies on Patient andFamily’s Rights are addressed at all

times.

1. Ensure all Hospital policies and procedures and Hospital Accreditation are adhered to and records maintained, if and when these programs are implemented.




2. Adopt the policies and procedures of ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, Malaysian Hospital Accreditation Standards and Joint Commission International Accreditation Standards




3. Any appropriate job assigned by Superior

Job Requirement

Minimum SPM, Maximum Diploma