ADMIN ASSISTANT, SURGICAL WARD

KPJ Selangor Specialist Hospital; George Town; On-site; MYR 24,000 - 36,000; Full time

Job summary

KPJ Selangor Specialist Hospital is seeking a diligent Billing/Records Clerk to ensure accurate hospital charge entries and meticulous patient record maintenance. You will verify consultant charges, manage guarantee letters, and keep patient data up to date in the Hospital/Bed Management System.

Ideal candidates will have Malaysian certification, be fluent in English and Bahasa Malaysia, and demonstrate strong interpersonal and communication skills.

Qualifications

• Sijil Pelajaran Malaysia is required or equivalent.
• Certified healthcare assistants are preferred.
• Fluency in English and Bahasa Malaysia is expected.

Responsibilities

• Enter and verify hospital and consultant charges into the system accurately.
• Maintain complete and organized patient records and guarantee letters.
• Verify referral documents are properly completed and signed.
• Ensure patient data is accurately updated in the Hospital/Bed Management System.
• Uphold hospital policies, infection control, and safety procedures.

Skills

English proficiency

Bahasa Malaysia proficiency

Interpersonal skills

Communication skills

Customer service mindset

Education

Sijil Pelajaran Malaysia

Certified healthcare assistant

Tools

Hospital/Bed Management System

Job description

GENERAL DESCRIPTION

Ensure all the hospital charges are accurately entered into the system. Verify that all medical forms are fully completed by the consultant. All patient files are properly maintained and organized. Work collaboratively with team members to ensure precise and timely billing.

JOB DESCRIPTION

ORGANIZATION AND MANAGEMENT

• Perform timely collection of charge tickets from wards and verify accuracy of hospital and consultant charges prior to system entry.
• Maintain complete and organized patient records by ensuring all Guarantee Letter forms are duly completed and endorsed by consultants.
• Verify all referral documents are accurately completed and signed before processing.
• Maintain patient folders in a systematic, secure, and well-organized manner, ensuring no documents are missing.
• Update and verify all patient information accurately in the Hospital/ Bed Management System.
• Maintain all patient data, forms, and documentation in accordance with hospital policies and record management standards.
• Provide courteous, respectful, and compassionate service to patients during admission to achieve high patient satisfaction.
• Adhere to Occupational Safety and Health Act 1994 by practicing safe work habits, complying with safety instructions, and utilizing appropriate protective equipment.
• Support smooth departmental operations by coordinating activities efficiently, including uninterrupted surgical services.
• Update and maintain continuous accuracy of the Hospital/Bed Management System.
• Participate actively in the implementation of new services and hospital initiatives.
• Perform additional duties as assigned by the immediate superior in support of operational excellence.

POLICIES AND PROCEDURE

Adhere to the hospital’s policies and nursing code of conduct, ensuring patient confidentiality and standard infection control practices are upheld.

FACILITIES AND EQUIPMENT

Assist the trained staff in managing the proper storage, condition, and availability of biomedical equipment in the unit, maintaining a sufficient supply of ward stock, and maintaining accurate records for equipment, medical supplies, and consumable item.

SAFETY AND QUALITY IMPROVEMENT ACTIVITIES

1. Participate in new services, comply with 5S activities, patient safety policies, and adherence to ISO, MSQH, JCI, PSG, BFHI and NNA, ensure comply with patient safety goals, and occupational safety measures.
2. 2.Adhere to the Occupational Safety and Health Act and Regulations 1994, tak reasonable care at work, cooperate with employers, wear proper PPE, and follow all safety and health instructions and measures.

JOB REQUIREMENT

Education

Sijil Pelajaran Malaysia

Certified healthcare assistants would be a priority

Knowledge and Experiences:

Experience working in a hospital setting is an advantage

Special skills required

Able to converse fluently and write in English language and Bahasa Malaysia

Personal attributes

• Have interpersonal and communication skills.
• Caring, honest, and responsible worker.
• Willingness to work on scheduled hours, shifts and weekends, public holidays and any time called during an emergency.